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CE 9.1.3 Launch Screen / Wallpaper

Hi all,

Going from CE 9.0.1 --> CE 9.1.3 the default screen/wallpaper is now not your "upcoming meetings & time" but a new screen with "Use the touch panel and look for these" "Call" "Share".

I've been through the codec webpage but my question is can you switch it back to "upcoming meetings & time" rather than the new "Use the touch panel and look for these" "Call" "Share"?


Cheers

Anthony

1 ACCEPTED SOLUTION

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lets submit a feature request to have the option between 2 screens .. the new half wake screen and the next meeting as an option .. so at least we can have the option to chose between both screens ..

View solution in original post

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Rising star

Anthony,

According to the CE9 release notes from July 2017, there is a reported bug that affects custom wallpaper. Please see here:

http://www.cisco.com/c/dam/en/us/td/docs/telepresence/endpoint/software/ce9/release-notes/ce-software-release-notes-ce9.…

If that is not the problem you are experiencing, then I recommend you contact Cisco TAC and open a new case to track and resolve your issue.

https://supportforums.cisco.com/

I hope this helps.

Kelli Glass

Moderator for Cisco Customer Communities

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Hi Kelly,

Are you referring to CSCvb67596 Custom Wallpaper?  We are only using the default wallpaper.

I'd say this has to do with possible the new wakeup experience.

PS - Who has the time for TAC when you can ask the community

Anthony.

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Hello Anthony,

This behavior is actually expected. This is apart of the halfwake feature that was introduced in the 9.1.x.

It is noted on page 17 of the release notes:

https://www.cisco.com/c/dam/en/us/td/docs/telepresence/endpoint/software/ce9/release-notes/ce-software-release-notes-ce9…

Basically, it states that depending on the configuration (touch panel or remote), if you are using a touch panel, it will require the touch panel to wake up and perform actions for the system, instead of a large clock in the middle of the screen like previous versions.

-Brent Huff

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Thank Brent,

My question is if there's an option to change it back (rather than force the change) as the users expect to see the meetings displayed (as per the past CE releases).

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What you're seeing is the new wake up experience introduced in CE9.1.1, it's not possible to revert back to the previous wallpaper look of the clock and upcoming meetings.

From the release notes:

New wake-up experience The new wake-up experience introduces a Halfwake state, which leads to a calmer wake-up of the system, and gives users better guidance on how to get started.

You should contact your Account Manager and submit a feature request to get have an option to choose between the new wake experience or the clock and upcoming meetings.

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Thanks Patrick as programmers we often dont think about the UX and change management of decisions.  The impact of change management precludes our organisation going to this version.  The irony of submitting a feature to go back to the way it was featured when all it would've taken is a tick box in the existing code.

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lets submit a feature request to have the option between 2 screens .. the new half wake screen and the next meeting as an option .. so at least we can have the option to chose between both screens ..

View solution in original post

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Looks like this has been corrected in 9.1.4