07-26-2012 02:18 PM - edited 03-16-2019 12:24 PM
I have user with multiple lines
During the day she needs to activate/deactivate CFA to voicemail for every line - so call is forwarded to the voicemail
To do it - user have to choose every line separatelly and press CFA softkey
For 5 lines it takes 15 manipulations ( press line first + press CFA softkey + press voicemail key as CFA destination )
User wants to be able to have porgrammed ket on the phone , so when she needs to forward all calls from all lines to each line dedicated voicemail
she can press just one button on the phone.
Or press it second time to deactivate CFA for all lines.
Is it possible to do it - or we need to write dedicated application for the phone ( JTAPI/XML ) ?
May be any third party software exists ( don't advise to use CUBAC - not applicable for this client ) ?
Thanks
07-26-2012 02:42 PM
You can use time of day routing to route the calls to Voicemail and to deactivate it.
Here is a link on how to configure it
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"'Nature is too thin a screen, the glory of the omnipresent God bursts through it everywhere"-Ralph Waldo Emerson
07-26-2012 09:39 PM
To answer your question, no, we do not provide a method to configure a button/softkey to do CFA + destination with one click (not possible for one line, now for 5 lines with a single click...).
You would need to write down a custom app (probably XML to modify the CFA parameters from the lines) and then give her access to it on the phone.
HTH
java
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