CFnoan to Huntgroup where phone is member too

[s.angelmahr]

Hi all,

following problem:

CUCM 8.5

Servicedeskphone with DN 1999

Forward no answer to Huntgoup 99200

1999 is member of 99200

If someone dials 99200 the phone 1999 will ring, so no problem with CSS, i assume.

If someone dials 1999 and is forwarded to the huntgroup the line 1999 won't ring.

CUCM seems to realize that the 1999 was not answering, so it doesn't get alerted.

Is there a way to make the line 1999 ring in this case?

Thanks in advance,

Sven

[Rob Huffman]

Hi Sven,

Just to clarify here, direct calls to DN 1999 do not ring the phone

but calls that route via the Hunt DN 99200 do ring 1999? And 1999

is not on Call Forward All?

Cheers!

Rob

"Everything is broken" - Bob Dylan

[s.angelmahr]

Nah, sorry. Direct calls to 1999 of course work fine. But if the call than gets not answered and is forwarded to the hunt group the 1999 stops ringing, althoug it is active member of that huntgroup.

[garethpeart]

How is the hunt group set up? Broadcast, circular etc?

[s.angelmahr]

It's set up as broadcast. Works fine if i call the huntpilot.

I guess must be some sort "loop prevention" going mad

[Rob Huffman]

Hi Sven,

Just tested this in the lab on CUCM 7.1(3b)su2 and it works exactly as you

described I guess the Hunt is smart enough to know that the call already

routed to 1999 so why bother sending it back, as you nicely noted.

If you really want the call to go back to 1999 you can use the Call Forward No Coverage

setting on the 1999 DN and send it to itself. You would also need to set the *Use personal preferences

checkbox on the 992000 Hunt Pilot.

When a call forwards to the Hunt/Line group and is not answered the No Coverage setting is

engaged if the Use personal preferences has been checked on the Hunt Pilot.

Cheers!

Rob

"Everything is broken" - Bob Dylan

[s.angelmahr]

Ok, so it's not me. Tricky part is that the line 1999 is on a partition with timetable, in the out of office hours calls to 1999 are forwarded to even other targets...

I'll go throug your suggestion. Not sure if "no coverage" will do what i want, but i'll check that.

Thanks!

Thanks,

Sven

[Rob Huffman]

Hi Sven,

No worries

Don't forget that the only time the No Coverage setting is used is when a call

is forwarded to a Hunt Group and not answered.

Cheers!

Rob

"Everything is broken" - Bob Dylan