Change on-hook softkey template of 7911G: remove messages button

[dcharlier]

Hello,

Apparantly, we cannot change the softkey template of a 7911G and CallManager 4.2.

We would like to remove the “messages” button, as we do not have a voice-mail system.

Any ideas why this does not work ? Did anyone tried this in the past ?

(When I look on the “softkey layout configuration”, I can only see Redial / Newcall / Forward All, but in reality, there is a “Messages” button also)

Many Thanks

Dirk

[paolo bevilacqua]

This is an often asked question. Unfortunately, there is no way to remove the softbutton.

[Ayodeji Okanlawon]

I believe what you want to achieve has been covered in this previous thread. You might need to create a new softkey template that excludes the message button..

Look at this thread for details

See If this help

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.2cbebc4c