Changing inbound caller ID presentation for Hunt group agents

[Linebarger]

Hello, Here is our configuration:

H323, PRI, CallManager 7.0, IPCC 8.0

I need to change the inbound caller ID presented to a specific hunt group from one number and don't see how I can do it in CUCM. Is there a way to do it with an IPCCX script?

example: Call comes in, routes up to IPCCX and I tag it with the client name and then call gets forwarded to hunt group in CUCM 7.0 with client name as caller ID.

I know it is possible in CUCM 8, but we are running 7.

thank you for your help.

[phooghen]

Just one thought (never tried it).

Why don't you translate the CLID on the tH.323 GW ?

You just have to create a specific POTS dial-peer matching the Hunt Group number and apply a translation profile to change the CLID.

Pierre.

[clileikis]

Prior to when the call gets routed to the hunt group, you could pass it through a translation pattern that is the same number as your hunt-pilot that adjusts the caller-id to your liking, which will then translate to the same number as your hunt-pilot.  Just make sure you have the appropriate CSS applied to the translation pattern which has access to the hunt-pilot.