09-20-2012 12:50 AM - edited 03-16-2019 01:18 PM
Hi,
I have a client that when receive a incoming call from PSTN, both fixed and mobile phone, all are choppy.
There is a CME with 1 E1, and 1 BRI,
Some alarms in the logs are:
GigabitEthernet0/0 is up, line protocol is up
Hardware is BCM1125 Internal MAC, address is 0021.a0a5.52d0 (bia 0021.a0a5.52d0)
Description: $ETH-LAN$$ETH-SW-LAUNCH$$INTF-INFO-GE 0/0$
MTU 1500 bytes, BW 100000 Kbit/sec, DLY 100 usec,
reliability 255/255, txload 1/255, rxload 1/255
Encapsulation 802.1Q Virtual LAN, Vlan ID 1., loopback not set
Keepalive set (10 sec)
Full Duplex, 100Mbps, media type is RJ45
output flow-control is XON, input flow-control is XON
ARP type: ARPA, ARP Timeout 04:00:00
Last input 00:00:00, output 00:00:00, output hang never
Last clearing of "show interface" counters never
Input queue: 0/75/129/86204 (size/max/drops/flushes); Total output drops: 0
Queueing strategy: fifo
Output queue: 0/40 (size/max)
5 minute input rate 165000 bits/sec, 167 packets/sec
5 minute output rate 167000 bits/sec, 163 packets/sec
454771508 packets input, 585152253 bytes, 0 no buffer
Received 39624212 broadcasts (0 IP multicasts)
0 runts, 0 giants, 77 throttles
0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
0 watchdog, 1364791375 multicast, 0 pause input
499490194 packets output, 155415890 bytes, 0 underruns
0 output errors, 4225695359 collisions, 3 interface resets
426236 unknown protocol drops
0 babbles, 3218274303 late collision, 0 deferred
3 lost carrier, 0 no carrier, 0 pause output
0 output buffer failures, 0 output buffers swapped out
After delete logs, there are errors again
573928 packets input, 81965350 bytes, 0 no buffer
Received 15614 broadcasts (0 IP multicasts)
0 runts, 0 giants, 0 throttles
0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
0 watchdog, 47360 multicast, 0 pause input
598487 packets output, 84531830 bytes, 0 underruns
0 output errors, 0 collisions, 0 interface resets
169 unknown protocol drops
0 babbles, 0 late collision, 0 deferred
0 lost carrier, 0 no carrier, 0 pause output
0 output buffer failures, 0 output buffers swapped out
Others errors 2 months ago
359905: .Jul 11 11:07:41.113: %DSMP-3-DSPALARM: Alarm on DSP : status=0x0 message=0x0 text=N
359962: .Jul 11 11:09:47.342: %DSMP-3-DSPALARM: Alarm on DSP : status=0x0 message=0x0 text=N
442480: .Jul 26 18:25:40.548: %SIP-3-INTERNAL:
Corrupted scb
583520: .Aug 20 13:10:48.062: %SIP-3-BADPAIR: Unexpected event 32 (SIPSPI_EV_CC_MEDIA_XCODE) in state 9 (STATE_DISCONNECTING) substate 0 (SUBSTATE_NONE)
And processes CPU history
100
90
80 *
70 * *
60 * * *
50 * * * *
40 * * * *
30 ** *** * * * * * * * * * * *
20 *** ***** ********************************************************* ***
10 *#**####*****************#**####****************##**####****************
0....5....1....1....2....2....3....3....4....4....5....5....6....6....7..
0 5 0 5 0 5 0 5 0 5 0 5 0
CPU% per hour (last 72 hours)
* = maximum CPU% # = average CPU%
Any idea where could be the problem? or need another kind of debug?
Thanks!
09-20-2012 05:14 AM
Hi Ivan,
Is the chopy audio on calls coming from both E1 and BRI lines?
do you still see the DSP related error messages in the router?
Thanks,
Som
09-20-2012 05:57 AM
Hi
Actually PRI is deactivated so the problem is only in incoming calls to the BRI.
I dont see any problem now with DSP .
Thanks.
09-20-2012 06:16 AM
Hi Ivan,
We would require PCM capture to troubleshoot why is it happening.
Please refer to the following link which provides the stepos to capture PCM capture.
https://supportforums.cisco.com/docs/DOC-14060
HTH
Som.
09-23-2012 11:13 AM
Hi!
Thanks but for the moment seems not neccesary because there is not any choppy call now, may be a firewall issue or CPU router, but now seem fine.
If the problem cames again i will recollet that traces.
Thanks!!
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