Hello Everyone,
First off I understand that I have outdated equipment, but at this time and as a learning tool this is all that I wanted to spend. I will be honest I have always had a liking of Cisco telephony and wanted to get my feet wet. Although I think I have jumped in head first. Up until that last few weeks, my VoIP experience has been with Asterisk and FreePBX and while they do what I need them to do I have never been extremely happy with it. Never really felt like a complete finished product. So I had the opportunity to pick up a cheap Cisco 1861 ISR and some phones, and I have been banging my head off the wall ever since. Sorry, this will be a long post, but there is a lot of base information to get out.
The Plan
I run a small home business, that someday I would like to expand. Currently, I have my family helping out with calls so I have some phones at the desks of family members (not that this is too important). I also have a friend off-site that will be helping soon, so I will be looking at adding a remote user at some point. I have currently 4 DIDs from my SIP provider (CallCentric). The first 1XXXXXX1212 that is my personal line, I am the only one to have a direct DID which could change. The second 1XXXXXX2120 is the business mainline, and the third 1XXXXXX2119 is the fax line DID. The last number is 1XXXXXX9187 which will be set up as an email to phone service that will ring that 'Emergency' number if one of the sites I host has an issue or goes off-line.
Here is what my flow looks like:
- 1212 DID - Ring my extension (101), busy or no answer transfer to my mailbox
- 2120 DID - Auto Attendant
- 1 Company Directory
- 2 Ring phone with Mainline DN button assigned, if busy/no answer transfer to the general mailbox
- 9 (After hours) Transfer to the general mailbox
- 2119 DID - Ring FXS port 0/0/0
- 9187 DID - Ring phones with Emergency DN button assigned
What is working - Start with the good stuff
- Call 2112, 2120, and 9187, ringing the proper places
- Calls internally are working and transferring to the mailbox on busy/no answer
- I am pretty sure the AA script is working as intended, I will need to test that some more to be sure
- Clock is showing correct time and date!!!
What's NOT working
- Outbound Caller ID - no matter what DN I select I get the 2112 DID
- Incoming call not transferred to my mailbox - of you call the 2112 DID, my phone rings as planned, however, the call is never transferred to my mailbox. If I call my extension internally call is transferred to my mailbox
- Incoming call not terminated - if you call a DID and hang up the call continues to ring, sometimes 2 or 3 times, sometimes indefinitely until you pick up the phone
- '9' for secondary dial tone - I think this may be related to the outbound caller ID DID, however, when you dial '9' to get the secondary dial tone, then dial 1NXXNXXXXXX I am getting an 'Unknown Number' error
- FXS port - nothing happens there, nothing on inbound, outbound soon as I go off-hook busy signal
- Mailbox notification - the phones do not show voicemail notification on new message, I would also like some information on email notification for voicemail.
Thank you
If you have made it this far in my very long post I want to thank you. I do not expect anyone to just help me fix all of this so I am willing to pay for services and help. I, unfortunately, can not afford normal rates so I completely understand if no one wants to take this on. There is still a lot of work to do in making CME what I would like it to be. I have attached a current running config, and I look forward to anyone's help, suggestions, and guidance. Please let me know if there is anything else anyone needs to know. I really am getting to the point of packing this all up. I guess this is why noobs shouldn't play with the big boys (and girls).
Again, thank you for reading.
