Cisco 3905 SIP Phone does not register in CUCM 7.1.5

[Prasanna Rajagopalan]

Dear Friends,

We are having CUCM version 7.1.5 and we are trying to install a Cisco 3905 SIP Phone in it.

The phone is not registering and given below is the status messages of the phone,

1970/01/01 00:28:31:452   File Not Found : English_United_States/cin-sip.jar

1970/01/01 00:28:31:781   File Not Found : English_United_States/cin-sip.jar

1970/01/01 00:28:34:074   succeed to get SEP88F0778927A8.cnf.xml

1970/01/01 00:28:39:224   succeed to get CP3905.9-2-1-0.loads

1970/01/01 00:28:40:094   File Not Found : English_United_States/cin-sip.jar

1970/01/01 00:28:40:574   File Not Found : English_United_States/cin-sip.jar

1970/01/01 00:28:42:544   succeed to get SEP88F0778927A8.cnf.xml

1970/01/01 00:28:47:693   succeed to get CP3905.9-2-1-0.loads

1970/01/01 00:28:48:602   File Not Found : English_United_States/cin-sip.jar

1970/01/01 00:28:48:926   File Not Found : English_United_States/cin-sip.jar

1970/01/01 00:00:19:700   succeed to get SEP88F0778927A8.cnf.xml

Not sure where to find this,"cin-sip.jar "

Any help would be appreciated

Regards,

Prasanna

[Steven Smith]

Checking my CUCM 8.6 system, it is there.  On my CUCM 8.5 system, I do not have this file even after installing the QED and load file. 

Usually, when phones are shipped, the load has the default language files on the system.  You might try a factory reset of the phone to see if that helps.

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/3905/8_6/english/admin_guide/3905trb.html#wp1031705

[dfokin]

Hi!

I had same problem. Restarting TFTP service is not enough for CUCM to start recognize 3905 phones. You need to reload your cluster to allow them to register. I have tested this solution in my lab environment. The phone has successfully registered after CUCM reload.

cin-sip.jar is only responsible for the localization of phone's user interface and the ability to register to the cucm does not depend on the existence of this file on the TFTP server.

[varaki]

Hi!

I´m having the same problem. What do you mean with "reload your cluster"? Have to reload all services or which ones? Reload the servers?

Thanks in advance.

[Rob Huffman]

Hi Varaki,

This requires a reboot of each of the servers in the cluster (not just services)

https://supportforums.cisco.com/message/3433167#3433167

via cli - utils system restart

Cheers!

Rob

[varaki]

Hi Rob!

Thak you for your answer!

Do I have to reload the cluster every time i want to register a new device? That's crazy!

Regards,

Victor.

[Rob Huffman]

Hi Varaki,

First off, you are most welcome my friend

This cluster reload is actually quite rare and is only required here due to the

addition of the "Device Enabler". You also need a cluster- wide reboot when adding

Device Packs. Other than that you certainly don't need to do this when trying

to register devices or add firmware files.

Cheers!

Rob

[varaki]

Hi Rob!

Thank you again!

Cheers!