09-29-2016 08:21 AM - edited 03-17-2019 08:13 AM
Hey guys,
I have a bunch of 8841 phones that work without an issue when I add them to recipient groups in InformaCast, however the 3905 model phones do not receive the page and do not go on speaker+mute like all other phones.
I see it's supported: https://www.singlewire.com/matrix/cisco-phones
I checked and the 3905 is running the proper firmware version. Any ideas? Thanks.
09-29-2016 09:11 AM
Hi there,
If you are running an Informacast resilient build the 3905's are not supported;
Important Information Regarding Compatibility
From,
https://www.singlewire.com/resiliency.html
Cheers!
Rob
10-05-2016 12:12 PM
Hi Rob,
The issue was that InformaCast was set to use JTAPI, which is currently and never will be supported by the 3905 phone, TAC says it has something to do with it's weak hardware.
You have to turn off JTAPI in InformaCast and have it use HTTP, which Cisco said is not as reliable.
I changed it, changed the Auth URL in CUCM to point to InformaCast and the phone now pages.
10-05-2016 12:42 PM
Hi there,
Thanks for posting back with your results! (+5) This kind of follow up is most helpful!
Cheers!
Rob
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