Cisco 6945 - Option Wireless Headset Hookswitch Control

[Stephanie Playa]

We have a problem with a headset (Plantronics CS540A), to active the option Wireless Headset Hookswitch Control on a phone Cisco 6945 with the CallManager.

We do not find the option "Wireless Headset Hookswitch Control" in the phones settings on the CallManager..

How is active EHS on phone Cisco 6945 ?

Cisco 6945 : Version sccp.9-4-1-3

CallManager : Version 9.1.2

The procedure provided by plantronics as an attachment

[Rob Huffman · Accepted solution]

Hi Stephanie,

This feature is enabled via the installation of one of the later CUCM Device packages as shown below;

Features Available with Latest Cisco Unified Communications Manager Device Pack

The following features require the installation of a Cisco Unified Communications Manager device pack containing the Cisco IP Phone configuration files. The device pack installs the firmware and the configuration files needed to enable the features. These features can be configured and may be turned off by default. After being turned on, these features may also have attributes or settings that can be configured. See the sections below for more details.

For information on the availability of Cisco Unified Communications Manager Device Packs, see:

http:/​/​www.cisco.com/​en/​US/​docs/​voice_ip_comm/​cucm/​compat/​devpack_​comp_​mtx.html

• Electronic Hookswitch
• Minimum Ring Volume
• Secure EMCC
• TVS and Security by Default

Electronic Hookswitch

The Electronic Hookswitch feature enables users to remotely control basic IP phone functionality from a wireless analog headset connected to the phone auxiliary port. Basic IP phone functionality includes off-hook/on-hook, ring indication, audio volume control, and mute/unmute.

The administrator enables or disables the Electronic Hookswitch feature.

The user connects a base station to the auxiliary port. The base station communicates with the wireless headset.

The Electronic Hookswitch feature supports the following headsets:

• Jabra

  • PRO9400 and GO6400 series and Straight cable (Jabra Link14201-22)

  • PRO920, GN9300 series and GN9120 the adapter cable Link 14201-16

This feature is supported on the following phones (SCCP and SIP):

• Cisco Unified IP Phone 6945

From;

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/6900_series/firmware/933/release_notes/P069_BK_R9A78776_00_rn-9_3_3-6900-series/P069_BK_R9A78776_00_rn-9_3_3-6900-series_chapter_00.html#P690_TP_M20C59F2_00

So you would need to install a Device Pak like the one linked below (9.1(2)(14089-1) ;

http://www.cisco.com/web/software/282074299/125530/cmterm-devicepack9.1.2_14089-1_Release_Notes.pdf 

Cheers!

Rob

[Stephanie Playa]

Hi Rob,

Thank you for the answer, for your responsiveness !

We have updated the device pack 9.1(2)(14089-1, now it works.