Solved: Cisco 7811 XML 4 Parse error - Page 2

Ahmed habib · ‎03-06-2018

Hello, I am trying to register 7811 IP Phone to CME but when I connect the phone to the switch It trying to register and takes an IP address from the pool on the core and continue registration but after few seconds it shows an error ( xml 4 parse error ) and stuck in registering process with no action and doesn't retain IP address

Here is the configuration of DHCP pool

ip dhcp pool CME_Phones
network 10.73.1.0 255.255.255.0
option 150 ip 10.100.5.17
default-router 10.73.1.252
option 42 ip 192.168.0.1

Here is the configuration of CME

M02@rt37 · ‎03-13-2018

I don't think so.

please show me what you have on your flash:its

On your SW core you can ping 10.100.5.17 with source-add 10.73.1.252

Thks

Best regards
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M02@rt37 · ‎03-13-2018

If you want to register SIP Phones and if their IP range is "unknown" on the CME you need to configure the trusted list in order to register your SIP phone. Their considered as remote endpoint.
You need also username and password on your voice register pool.

I found difficulties in SIP registration when i didn't configure the ntp-server command on my voice register global.

Best Regards.

Best regards
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Ahmed habib · ‎03-13-2018

I can ping normally from core sw and vice versa

The IP 10.73.1.252 is an IP of int vlan on core SW

I don't know really what is the problem ?

Ahmed habib · ‎03-13-2018

Can you help me with this problem sir @R0g22

R0g22 · ‎03-13-2018

I checked the logs that you sent, looks fine to me from a TFTP perspective. Have the following enabled -

debug voice register events
debug voice register error
debug ccsip error
debug ccsip message
debug ccsip non-call
debug tftp event

Reboot the phone and wait for a couple of minutes. Copy the logs in a text file and send them across.
Also, you still have the changes in place that I suggested initially for the authentication etc ?

Ahmed habib · ‎03-13-2018

There are nothing appears when I wrote the debug commands

Here are the configuration @R0g22

R0g22 · ‎03-13-2018

Do the following and then check again -

no logg buff
logg buff 5000000 deb
no logg con
no logg mon
logg on
no logg trap
no logg source
do term no mon

Do a show logg to view the logs. If you still don't see anything, you need to check your network and the connectivity. If it is your lan, it's shouldn't be that complicated.

Ahmed habib · ‎03-13-2018

I made that but nothing appears in the debug but logs changed @R0g22

CME#show log
Syslog logging: enabled (0 messages dropped, 3 messages rate-limited, 0 flushes, 0 overruns, xml disabled, filtering disabled)

No Active Message Discriminator.

No Inactive Message Discriminator.

Console logging: disabled
Monitor logging: disabled
Buffer logging: level debugging, 40 messages logged, xml disabled,
filtering disabled
Exception Logging: size (4096 bytes)
Count and timestamp logging messages: disabled
Persistent logging: disabled

No active filter modules.

Trap logging: disabled

Log Buffer (5000000 bytes):

*Mar 13 14:10:14.715: %SYS-5-LOG_CONFIG_CHANGE: Buffer logging: level debugging, xml disabled, filtering disabled, size (5000000)
*Mar 13 14:10:14.731: %SYS-5-LOG_CONFIG_CHANGE: Console logging disabled
*Mar 13 14:10:14.751: %SYS-5-LOG_CONFIG_CHANGE: Monitor logging disabled
*Mar 13 14:10:53.999: %SYS-5-CONFIG_I: Configured from console by beboo on vty0 (192.168.240.224)
*Mar 13 14:13:08.495: TFTP: Looking for CTLSEP00279024A85B.tlv
*Mar 13 14:13:09.371: TFTP: Looking for ITLSEP00279024A85B.tlv
*Mar 13 14:13:10.243: TFTP: Looking for ITLFile.tlv
*Mar 13 14:13:11.155: TFTP: Looking for SEP00279024A85B.cnf.xml
*Mar 13 14:13:12.147: TFTP: Looking for XMLDefault.cnf.xml
*Mar 13 14:13:12.287: TFTP: Opened system:/its/vrf1/XMLDefault.cnf.xml, fd 10, size 3757 for process 118
*Mar 13 14:13:12.295: TFTP: Finished system:/its/vrf1/XMLDefault.cnf.xml, time 00:00:00 for process 118
*Mar 13 14:13:12.871: TFTP: Looking for CTLSEP00279024A9E7.tlv
*Mar 13 14:13:13.767: TFTP: Looking for ITLSEP00279024A9E7.tlv
*Mar 13 14:13:14.643: TFTP: Looking for ITLFile.tlv
*Mar 13 14:13:15.659: TFTP: Looking for SEP00279024A9E7.cnf.xml
*Mar 13 14:13:15.663: TFTP: Opened flash:/its/SEP00279024A9E7.cnf.xml, fd 10, size 3906 for process 118
*Mar 13 14:13:15.671: TFTP: Finished flash:/its/SEP00279024A9E7.cnf.xml, time 00:00:00 for process 118
*Mar 13 14:13:21.839: TFTP: Looking for SIP_English_United_States/sp-sip.jar
*Mar 13 14:13:23.111: TFTP: Looking for United_States/g3-tones.xml
*Mar 13 14:13:24.379: TFTP: Looking for softkeyDefault_kpml.xml
*Mar 13 14:13:24.379: TFTP: Opened flash:/its/softkeyDefault_kpml.xml, fd 10, size 4748 for process 118
*Mar 13 14:13:24.391: TFTP: Finished flash:/its/softkeyDefault_kpml.xml, time 00:00:00 for process 118
*Mar 13 14:13:59.955: TFTP: Looking for CTLSEP00279024A9E7.tlv
*Mar 13 14:14:00.835: TFTP: Looking for ITLSEP00279024A9E7.tlv
*Mar 13 14:14:01.723: TFTP: Looking for ITLFile.tlv
*Mar 13 14:14:02.707: TFTP: Looking for SEP00279024A9E7.cnf.xml
*Mar 13 14:14:02.707: TFTP: Opened flash:/its/SEP00279024A9E7.cnf.xml, fd 10, size 3906 for process 118
*Mar 13 14:14:02.719: TFTP: Finished flash:/its/SEP00279024A9E7.cnf.xml, time 00:00:00 for process 118
*Mar 13 14:14:07.311: TFTP: Looking for SIP_English_United_States/sp-sip.jar
*Mar 13 14:14:08.339: TFTP: Looking for United_States/g3-tones.xml
*Mar 13 14:14:10.199: TFTP: Looking for softkeyDefault_kpml.xml
*Mar 13 14:14:10.203: TFTP: Opened flash:/its/softkeyDefault_kpml.xml, fd 10, size 4748 for process 118
*Mar 13 14:14:10.215: TFTP: Finished flash:/its/softkeyDefault_kpml.xml, time 00:00:00 for process 118
*Mar 13 14:16:04.555: TFTP: Looking for CTLSEP00279024A85B.tlv
*Mar 13 14:16:05.431: TFTP: Looking for ITLSEP00279024A85B.tlv
*Mar 13 14:16:06.311: TFTP: Looking for ITLFile.tlv
*Mar 13 14:16:07.223: TFTP: Looking for SEP00279024A85B.cnf.xml
*Mar 13 14:16:08.211: TFTP: Looking for XMLDefault.cnf.xml
*Mar 13 14:16:08.211: TFTP: Opened system:/its/vrf1/XMLDefault.cnf.xml, fd 10, size 3757 for process 118
*Mar 13 14:16:08.219: TFTP: Finished system:/its/vrf1/XMLDefault.cnf.xml, time 00:00:00 for process 118
CME#

CME#debug voice register events
voice-register events debugging is on
CME#debug voice register error
voice-register error debugging is on
CME#debug ccsip error
SIP Call error tracing is enabled
CME#debug ccsip message
SIP Call messages tracing is enabled
CME#debug ccsip non-call
SIP Out-of-Dialog tracing is enabled
CME#debug tftp event
TFTP Event debugging is on

M02@rt37 · ‎03-13-2018

@Ahmed habib, why are you configured ephone-type 7811....it's for SCCP command no?

Have you got the type 7811 on the CME database? Or is it a mistake because you need to create a template not with ephone-type but voice register pool-type 7811

Best regards.

If this helps, please rate,

Ben

Best regards
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R0g22 · ‎03-13-2018

he already has a voice register pool for 7811. You can ignore the ephone-type.

M02@rt37 · ‎03-13-2018

Ok,

on your dhcp the option 42 is for NTP?

Then on your voice register global modify the ntp-server command with the good IP address.

We need the log @R0g22 ask for.

Best regards,

If this helps, plsease rate.

Ben

Best regards
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Ahmed habib · ‎03-13-2018

@R0g22 M02@rt37

I already sent the logs appeared

R0g22 · ‎03-13-2018

What is the mac address for the phone ?

Ahmed habib · ‎03-13-2018

0027.9024.A9E7

but another phone have the problem too 0027.9024.A85B

I have many phones of this model

@R0g22

R0g22 · ‎03-13-2018

That phone indeed get's a config file. Add an output for -
more flash:/its/SEP00279024A9E7.cnf.xml