Cisco 7821 Ip phone ; Enter your activation code or service domain on the Welcome screen problem

[ozden ozdugun]

Call Manager version 11.x

When we add the phone tı the network , we see Enter your activation code or service domain on the Welcome screen

[Georgios Fotiadis · Accepted solution]

Hello Ozden,

check your switch-port configuration settings. Verify that the port has correct vlan and cdp enabled.

Georgios.

[ozden ozdugun]

Yes; switch port is worked port an another  phone

[Georgios Fotiadis]

Hello Ozden,

this message suggests that the phone does not have a TFTP server configured and tries to auto-detect one.

Please, verify your DHCP configuration.

Georgios.

[ozden ozdugun]

we controlled dhcp scope;option 150 tftp ip address is the call manager ip adres

[Georgios Fotiadis]

Do you confirm that the phone receives proper IP settings? Also, perform a full "Reset Settings".

[ozden ozdugun]

can the problem about phone auto registration ? 

[Jaime Valencia]

That message is received when the phone does not have a TFTP or cannot reach it, and it assumes it's out of a corporate network and will use MRA.

Do a factory reset, and make sure all your network settings are fine, or try a manual configuration.

The phone assumes that either it has already been properly configured in CUCM, or auto-registration is enabled.

[fsfiguer95]

gracias, me sirvio perfecto no tenia el tftp el telefono, saludos 

[kobewmscisco]

The Phone cannot get to the TFTP to register. Turn on "Alternate TFTP" and enter the TFTP server IP. This was what I did to fix the issue.

[Leo Laohoo]

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@ozden ozdugun wrote:

we see Enter your activation code or service domain on the Welcome screen 

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I think the phone is loaded with 3PCC firmware (instead of Enterprise) and needs to be converted to Enterprise version.

[Jaime Valencia]

Those options are for Spark and/or MRA, and 3PCC phones are not compatible with either one.

Update the 7800/8800 firmware 11.0(1) documentation for activation code

CSCux91710

[Leo Laohoo]

Thanks, Java.

[ozden ozdugun]

On The Customer Side,they have Mac Filter .so the problem solved.thank you for your help

[NoureddineBenyoucef]

I had this problem too, I solved by by checking the right port in the  switch and changing the cable it works perfectly