CISCO 7841 not show the last call ?

[tanan.ead1]

why cisco sip phone 7841 not show the last call (history) when press the number such as prefix "9" , "0" like cisco 79xx , (Cisco 79xx , 69xx will show the list of last call that have the number i pressed automatic)  , This phone can see the last call only in Settings >> Call History that's not good for my customer.

Phone firmware is : sip78xx.10-2-1-12SR1-4

please suggest me and sorry for bad english grammar.

Thanks.

[Manish Gogna]

Hi,

I could not find any bug for this type of behavior. You can try the latest firmware for 7841 to see if it makes any diff

https://software.cisco.com/download/release.html?mdfid=284892536&flowid=46503&softwareid=282074288&release=10.3%281%29&relind=AVAILABLE&rellifecycle=&reltype=latest

Else a TAC case is recommended.

HTH

Manish

[Charles Hill]

Hello tanan.ead1,

Did you find a fix?

[tanan.ead1]

No. It Still the same.

[Charles Hill]

Ok, thank you for the reply.

I was curious, since I have seen others reporting the same trouble.