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Cisco 7911g stuck in upgrade...have done everything else...?

sag060001
Level 1
Level 1

Hi,

Ive read many many of the other forum post re this but I cannot get the connection between my 7911g and computer to work. My phone is stuck in "upgrade" after doing a soft reset.

I have a pc connected (static ip address of 192.168.1.193) to a Netwgear switch (port 2), and then the phone connected to the switch (port 2). No other hardware on the switch.

I have installed tftp32 and loaded SCCP firmware v7.2(3) into the directory  and setup the TFTP server (bound to that address)

I have also set up a DHCP server in TFTpd32 with the follow settings:

Ip pool start :192.168.1.1

Size : 600

Lease : 2880

Def Router : 192.168.1.193

Mask : 255.255.255.0

Additional Option 150 / 192.168.1.193

Ive also bound DHCP to 192.168.1.193

When I plug the phone into the switch I get some activity on viewshark (source ciscoInc_94:2b:b7)   destination CDP/VTP/DTP/PAgP/UDCDP 

There must be something obvious I'm doing wrong? Is anyone able to help?

2 Replies 2

Dragan Ilic
Level 4
Level 4

After setting up tftp32 did you do full restore sequence so that phone start getting new firmware from your PC?

Did you try with this article:

http://draganchilly.blogspot.rs/2014/02/cisco-ip-phone-recovery-procedure.html

BR,

Dragan

HTH,
Dragan

You need to confirm the IP address which the phone is getting then check the reacability between the phone and tftp server. Also, you need to confirm that the phone receiving the right tftp server IP