Cisco 7942 with wrong time zone

[melozurdo78]

Hi,

My customer has a Cisco 7942 showing wrong time zone. IT´s showing Greenwich Standard Time instead of PST8PDT.

Tried to reset the phone from CUCM and I am still seeing the same bad time zone. The rest of the phones in the office have the right time zone.

Is there any way to change this manually directly from the phone? If not, what would be the next step? Factory reset?

Thanks in advance.

Nacho

[Mohammed al Baqari]

Usually this is fixed by factory reset as most likely there is a mismatch between the active firmware and the default firmware.

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-ip-phone-7900-series/15254-7960-default.html

[melozurdo78]

Mohammed...user tried factory reset but she is having issues...

While holding the # button during power up cycle the headset, mute and speaker buttons are not flashing.

What next please? Thanks so much

Nacho

[Carlo Poggiarelli]

Hi Nacho,

On 7942 phone, line buttons should should alternate the light.

While you see that, press the sequence 123456789*0# and press 2

The phone should start upgrading or loading the primary firmware 

HTH

Regards

Carlo

[melozurdo78]

She followed the steps but she is not getting the prompt:

Keep network cfg? 1 = yes 2 = no

She dialed 1223456789*0# and then 2 and nothing happened.

I think she is not doing well but please advise.

Thanks.

Nacho

[melozurdo78]

She dialed 1223456789*0# but it shows upgrading then the cisco screen then back to upgrading screen and keeps doing the same thing all the time. Please advise. Thanks

[Mohammed al Baqari]

I don't think she is doing it correctly. Make sure to follow the steps as documented.