Cisco 7945 Re-Dial Failure, 9+1 Not Appending, CUCM Button Help?

[traqglow]

Hello, I’m fairly new to CUCM and I can’t seem to pin point a fix for this issue. Every time I try to re-redial a missed external call, the 9+1 is not placed within the redial and the re-dial call fails. I tried to look within CUCM but can’t seem to find where to input the 9+1. Any help on this issue would be greatly appreciated.

Thanks.

[Rob Huffman · Accepted solution]

Hi Roy,

There is a nice step by step guide in this doc

Add Prefix to the Missed Call Number

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00805b6f33.shtml

Cheers!

Rob

[traqglow]

Hi, I’m currently using CUCM 7, and it looks like there is already a CSS and a PT for my DN, is there some way I can edit the already existing ones? I tried to do a wildcard search under CUCM>Device>Phone>Find Phone where>calling search space>contains>*blank*. However when I click on the corresponding CSS, I get to a page where I can only edit the CSS to PT associations. I really don’t want to add another CSS or PT if it’s unnecessary. Can you help me find a way to at least view and edit the current CSS and PT to see if the procedure matches anything within the current CSS and PT? Thank You for your reply, I really appreciate any help I can get, as I am trying to learn.

-       Thanks

[Rob Huffman · Accepted solution]

Hi Roy,

If you are new to CUCM I would really recommend that you look at the second solution shown in

that Tech Note. These are very easy to change and can be reverted quickly as well if you don't like the

results;

Use Cisco CallManager Version 3.3(3) SR1 and Later with Q.931 Gateway

With the release of Cisco CallManager version 3.3(3)SR1, there is an       alternative solution available for incoming calls that arrive from a Q.931       gateway. Four new parameters (see Figure 3) are       added to Cisco CallManager under the Clusterwide Parameters (Device - PRI and       MGCP Gateway) section, in the service parameters for Cisco CallManager. They       are:

• National Number Prefix—This parameter defines the           number that is prefixed to an incoming national number and provides a means to           help identify national numbers, if necessary. This parameter allows you to           prefix specified digits to the calling number of an inbound call based on the           Type of Number field in an inbound offered call (ISDN SETUP message). For           example, a national call from 4085551212 can be assigned the prefix 91. The           maximum length is eight digits, and the allowed values are 0 through 9, #, and           *.

• International Number Prefix—This parameter defines           the number that is prefixed to an incoming international number and provides a           means to help identify international numbers, if necessary. This parameter           allows you to prefix specified digits to the calling number of an inbound call           based on the Type of Number field in an inbound offered call (ISDN SETUP           message). For example, an international call from 456789 can be assigned the           prefix 9 011. The maximum length is eight digits, and the allowed values are 0           through 9, #, and *.

• Subscriber Number Prefix—This parameter defines the           number that is prefixed to an incoming subscriber number, and provides a means           to help identify subscriber numbers, if necessary. This parameter allows you to           prefix specified digits to the calling number of an inbound call based on the           Type of Number field in an inbound offered call (ISDN setup message). For           example, a subscriber call from 1212 can be assigned the prefix 9. The maximum           length is eight digits, and the allowed values are 0 through 9, #, and           *.

• Unknown Number Prefix—This parameter defines the           number that is prefixed to an incoming unknown number and provides a means to           help identify unknown number types, if necessary. This parameter allows you to           prefix specified digits to the calling number of an inbound call based on the           Type of Number field in an inbound offered call (ISDN SETUP message). For           example, an unknown call from 5550123 can be assigned the prefix 7. The maximum           length is eight digits, and the allowed values are 0 through 9, #, and           *.

Cheers!

Rob