Cisco 7960/7940G IP phone Firmwire upgrade & Extension number change

[pradeep01111]

Hi,

In our office there are some Cisco 7960/7940G IP phones . Please let me know

1.How I can find current Firmware version?

2.How to upgrade the Firmware?

3.How to change extension number and user names?

Thanks for your support in advance

[Ferdinand Guasque]

Hi Pradeep01111,

Do you have a smartnet contract with the phone?

[pradeep01111]

Hi Ferdinand,

No contract.

We are using Utility Express Administration V8.6.4 and CISCO UNIFIED COMMUNICATION MANAGER EXPRESS  (CME) SYSTEM ADMINISTRATION   1998-2007

I want to find out the current version and later need to upgrade. But through the interface I can't find both option.

Please let me know how I can find these options through these utility administration or call manager

Thank you

[Ferdinand Guasque]

Hi pradeep01111,

Boot up your phone

After this go to Settings and check on Firmware versions

Under application Load ID would be your firmware version.

please send me an email so I can look if you can download the update or if you need Smart Net with it. please send me an email at fguasque@cisco.com

Hope this helps!

Thanks,

Ferdinand Guasque

[pradeep01111]

Hi Ferdinand ,

Thanks for your reply. I will email you the details.