Cisco 7961 (SIP) and auto auto answer with headset only.
Sorry, that's not how it works. If auto-answer is enabled on the Directory Number configuration page (you must specify headset or speakerphone) it will happen for every call to that DN. If you want only a subset of calls to be auto-answered then you can separate them out to different DNs (e.g. ACD calls auto-answer but direct/personal calls don't).
Good afternoon,Strange occurrence happening. We two different agents getting connected to the same caller/customer. We have checked the ext in CUCM, they are different. We have checked the ICM configs, different. We have listened to the call r...
Is there a way in UCCE with using an admin script maybe using the email application in Call Studio to send out an email? I know in UCCX you can send out an email if the script were to fail but is there a way to do it in UCCE? Any help would be great!