Cisco 7962 - Directories: File Not Found

[samuelbh]

Hello all,

I want to preface this with the fact that I am not too experienced in this area, so I'd appreciate if you dumb down the terms for me.

I currently have the phone connected to a 3CX install and it is working a treat. The only problem I'm facing is that when clicking the Directories book button on my phone, the message displays as 'File Not Found'.

My phone settings and SIPxxxxxx.cnf.xml file both reflect the same URL. When visiting this URL in the browser, (using http as a pose to https), the file does in fact exist.

The URL provided to the phone has the http:// prefix.

Can anyone provide some insight into why this might be happening, and simplify the solution to my problem? I'm happy to share any information that may be necessary to solving the issue

Regards,

Samuel.

[samuelbh]

Just found this in the Status Messages:

> No Trust List Installed

Could this be the potential problem?

[b.winter]

Is the phone able to resolve the FQDN?
Does it have DNS-servers to use to resolve the FQDN?

[samuelbh]

The only help I could be of there is that I changed https:// to http:// and the message displayed changed from 'Host Not Found' to 'File Not Found', which presumably means that it can resolve the FQDN.

[Jonathan Schulenberg]

The phone won’t be able to use HTTPS without an ITL file at minimum and ideally the TVS service from CUCM. There is no published process for rolling your own ITL file either, so you’re effectively limited to HTTP. Also, directories - and all phone service URLs - performed over HTTP not TFTP.

If you can fetch that URL in your browser then the phone should be able to as well. You could perhaps grab PCAPs of your computer and the phone performing the HTTP GET operation to see what’s different in request and/or response.

This phone firmware was never intended to work with non-Cisco call control platforms. You may want to direct the query toward 3CX support resources.

[samuelbh]

I don't believe this would fall under 3CX as the file is not being fetched from 3CX, it is an entirely different host. Viewing it on the same network with a browser I can see that the URL is showing the HTTP version with the Not secure message next to it. The only problem that I'm currently experiencing is that it just tells me file not found.