05-10-2012 06:21 AM - edited 03-16-2019 11:05 AM
I just setup 2 new Cisco 7965 phones. Everything on the phone work except for the messages button and corporate directory. When you press the messages button, it doesn't do anything and just says, "Select Service". If a voicemail is left on the extension on the phone, the MWI comes on and shows that I do have a voicemail. I am able to dial the voicemail pilot directly and get my voicemail. The same things goes for the corporate directory. When I select it, it says, "Select Service". The phones are running firmware 9-1-1 SR1S.
05-10-2012 06:41 AM
Hi Darius,
I've seen there is an issue with the messages button saying "no services configured".
There is a bug for this:
CSCsr94431 Services display is inconsistent with Messages and Directories display
I will recommend to look for the latest firmware available and upgrade your phones.
Regards,
Tere.
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05-10-2012 11:32 AM
I have tried to upgrade the phone to 9.2.1SR2 and 9.2.3. When the phone reboots it sees the upgrade but, it says error and starts up normally.
05-10-2012 04:36 PM
Check out this bug CSCtx59395 - Phone services do not work, select service displayed on the phone
07-16-2014 08:49 PM
It working for my problem. Thank @Joe
10-01-2014 12:22 PM
This was EXACTLY the bug I was hitting. I was doing an upgrade/migration from BE5K to BE6K. Thanks for pointing out this bug. Cleared out the NULL, saved, and updated subscriptions...BOOM. Worked great!
10-02-2014 06:17 AM
I owe you a thank you Daniel. Until your post I had never found the underlying cause of this issue. Pointing out that you migrated from BE5K to BE6K means you used a BAT export and import to migrate your configuration, and that lead me to the cause. The NULL values for the secure phone service URLs are actually inside the CSV files that BAT creates during your export. The good news is that BAT has been fixed as of CUCM 10.0(1) (CSCuh51039) so this is no longer an issue going forward. Thanks again for sharing the details of what you were doing when you ran into this.
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