03-22-2013 12:53 PM - edited 03-16-2019 04:24 PM
Hello guys,
I'm having trouble with a 7965G Phone: after plugging it in, all lights turn on and stay on permanently - no flashing or blinking. The screen backlight is also on but no image displayed. Tried the usual factory reset with holding down "#" while powering it up but phone doesn't respond to this.
Any chance to get this thing back working?
03-22-2013 01:07 PM
Hi,
is your switch port configured correctly, the voice vlan and cdp advertisement. I think it most probably it is dead
HTH
Anas
please rate if it is helpful
03-22-2013 01:23 PM
Yes, other phone is working flawless on the same port.
03-22-2013 01:30 PM
you need to replace the phone
HTH
Anas
please rate if it is helpful
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