CIsco 8821 wireless phones

[G2824]

I am wondering if anyone can suggests a solution----here is my problem

I have 5 Cisco 8821 Wl phones with Max num of calls 5 and Busy Trigger 5 configuration. There is NO voicemail involve in this setup. Lets say on a given day, there are only 3 people working (3 active registered phones) and 2 are turned OFF. If all 3 users are busy on calls and if 4th call comes in, it still tries to give RING to the caller because busy trigger/Max num of calls configuration.

Is there anyways I can give caller busy in this scenario?

[Jaime Valencia · Accepted solution]

No, that is expected behavior with your configuration, you would need to change the max number of calls and busy trigger to get that outcome.

[G2824]

Thank you Jaime....