07-29-2016 06:45 AM - edited 03-17-2019 07:41 AM
Good Day,
We have recently upgraded from CUCM v10.5 to v11.5. We only have Cisco 8841 phones on the site and the pickup group does not work. The softkey is present but nothing happens when pressing the button. Also tried created new softkey templates does not resolve it. I think it may be a bug?
Anyone have this issue?
Regards
Solved! Go to Solution.
08-16-2016 12:02 AM
Hi I have the same situation here.
We are at the latest firmware sip88xx.11-5-1-18. This is a Cisco Bug:
07-29-2016 07:01 AM
Was this working before??
What troubleshooting have you done??
07-29-2016 07:08 AM
its new site and its the first time we using this model.
just applied various softkey templates thats it.
07-29-2016 07:10 AM
Then you want to make sure all your pickup groups are properly configured and associated to the phones.
07-29-2016 07:11 AM
yes they are, other models are working fine
07-29-2016 07:17 AM
i do see there is a newer firmware out, i will upgrade it and check again as well
02-23-2017 03:51 AM
Hi
Did you ever sort out this issue?
Facing the same here.
Thanks
08-16-2016 12:02 AM
Hi I have the same situation here.
We are at the latest firmware sip88xx.11-5-1-18. This is a Cisco Bug:
08-16-2016 12:08 AM
Hi Rene,
I also found the bug, sorry i have not updated here. We going to wait for a newer release to come out as we do not want to go to an engineering build.
The workaround we applied was to enable auto pickup which fixes the issue globally but obviously with one less step.
Putting URI's is to much work as the client has no requirement for this.
Regards
02-02-2018 06:49 AM
workaround : configure a Directory URI on the Directory Number configuration page on each line assigned to a SIP phone using the call pickup feature.
This Directory URI can be anything as this changes the calling type to blended versus a DN only type call.
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