Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
Hi, All our users have their DNs forwarded to the main number if unanswered. The main number is forwarded to Unity to make a check if the office is open and then sent back to a shared line. If I replace the main number with the shared line, I can s...
Hi all, I have one CUCM Cluster version. In the Pub and Sub servers, I already set CDR Flag to True. So, I checked in CDR folder and saw that there are some cdr files in Sub servers but in Pub is empty. The log in Pub: " CDR disk usage is higher t...
Hi, Can someone tell me if MRA requires an IM presence server for an IP phone to connect over the internet or is a CUCM server alone sufficient? Thanks
Dears,I have call manage version 7.1.3 connected to it cisco voice gateway as an h323 gateway connected to it 2 E1 PRI channels suddenly while everything was working fine users fail to dial out external calls but incoming calls work fine knowing that...
Hi all, I have a codec SX20 registrerd to the CUCM 11.5. I have also configured the VCS-C and VCS-E. I have configured the SIP trunk between the CUCM and VCS-C ( both are in the same vlan) Also I have confirued the Zone between VCS-C and VCS-E (...
Hi So we use Media Forking via UC WSAPI which works fine, the CUBE forks the media to our recorder. However, when a user does a CFA to an external number, no forking happens at all so the calls are not getting recorded. This is a major issue for us a...
Hi Guys An operator line with key expansion module that she need transfer call from PSTN by KEM module, how to detect the line busy status in the KEM module when a call from PSTN and operator doesn't know line status who would be transfer? Harv...
Hello, I need to migrate 6 different number ranges from ISDN to SIP, if i create 6 dial peers for incoming SIP calls form ITSP , What are the disadvantageous? What is the best practice? Thanks Suchi
Hi Guys when I tried to insert the phones, in job schedual I got error : MAC Address/Device Name Error Code Error Description what is the problem here? I ecparted the all details and converted into csv as dilimited. Thnx Mk saeed
hello, we have two sites connected to each other via IPSEC VPN Tunnel. one site has the CME installed in it. we have 7821 and 8841 IP phones. In the main site (where the CME is installed) the phones are registering normally and upgrade successfully....
One of my client having an issue with CDR reporting.They are using Tiger tmg for billing purpose few international calls from direct from the extension is showing as zero seconds in call accounting software.when I checked in CDR report it's having th...
I have a CP-8851 that is brand new running 12.0.1 SR1. I do not have CUCM. When I attempt to "downgrade" the firmware to the latest MPP firmware (11.1.1) it fails. No errors are given. The new firmware just shows up as "Inactive" with a green che...
hi i have this problem can any one help me plz ?
hi i have Cisco 7970 with sip software and he works with Elastix system , i have another device like that and he work normally , i config the normally device before 2 years ago , but now i forgot who i can upload the dailplan.xml to my device , my ...
I'm looking to upgrade the firmware of my 8851 IP phones. Some of the info I've found regarding the process say to use an SFTP transfer of the firmware files to the root directory. I was wondering why they suggest to do it this way, is there someth...
