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Beginner

Cisco 8845 background light won't turn off

Has anyone encountered an issue with the 8845 phones where the background light won't turn off? The phone has not settings to set the background screen time so I assume it will get the phone idle off setting on CUCM. Thanks!

 

CUCM: 9.1.2.12900-11

8845: sip8845_65.12-1-1SR1-4

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Beginner

Re: Cisco 8845 background light won't turn off

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Beginner

Re: Cisco 8845 background light won't turn off

Does this happen to all 8845 phones? Or some only?
Can you post the same as attached? You can see this from the phone configuration.
Also, is there a "Common Phone Profile" assigned to the phone? Can you check what is on the settings?

Beginner

Re: Cisco 8845 background light won't turn off

It happens to all 8845 phones. The phone off idle timeout on the phone is 60. I will check if there is a phone common profile.

Beginner

Re: Cisco 8845 background light won't turn off

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