05-04-2017 12:48 PM - edited 03-17-2019 10:14 AM
Hello - Is there a way you can enable it so Cisco user (8851 handset) can log his missed, placed received etc for ALL lines on his phone? He has a few shared lines along with his own. I have checked the box on the shared lines 'log missed calls' but he needs to capture all calls in his history log as they are a Team. Any ideas if that can be done? Thanks so much!
05-04-2017 11:13 PM
Hi Tracy,
As per the 8800 series user guide:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8800-series/english/userguide/P881_BK_CC6C5F2C_00_cisco-ip-phone-8800_series/P881_BK_CC6C5F2C_00_cisco-ip-phone-8811-8841_chapter_0100.html
Call History allows you to view information about the last 150 calls on your phone.
The received and placed calls from shared lines are logged in the Call History. To view all the call history logs, open the Call History screen. The following table describes the call state, icon, and tag for shared lines.
Call State | Call Icon | Tag | ||
---|---|---|---|---|
Locally placed calls |
Placed |
|||
Locally received calls |
Received |
|||
Remotely placed calls |
Remote Placed |
|||
Remotely received calls |
Remote Received |
|||
Missed calls |
|
Missed |
Are you seeing a behavior different from the above or expecting the phone to behave differently from what is documented?
HTH
Manish
05-10-2017 07:34 AM
Thank you for your response. Here is our issue. He needs to be able to see all call history even when his line is answered by his Assistant at her desk. Is there a way to show all call activity on his telephone number regardless of what phone answered the call?
04-10-2018 05:30 AM
Did you ever work this out? We are looking to do the same thing. Seems like it would be common sense that if an assistant picks up a call on the line of the person they support that person should also see that call in their history.
04-11-2018 03:06 PM
Look for 'Record Call Logs from Shared Line' on the 8851 phone. I was able to get the call logs show after enabling this option under Product Specific Configuration Layout.
04-12-2018 04:21 AM
Ramesh, you are awesome! Thanks so much for this. No one I've talked to or even Cisco employees have given me this solution. Again, thanks!
05-01-2019 10:12 AM
i have 8841 phones. i enabled that setting and still i can't see the call the assistant answered
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