Hi All,   I'm wondering if someone can shed some light on how to script steps to have a caller opt to spell the last name of someone in our corporate directory in order to be routed to them directly. I'm assuming you would have to reference an xml document storing this information but would really appreciate some added information if possible.  ... View more

Hey all,   We're looking for a solution for our agents who will be using CCX 11.6 and UC + CM 11.5. What they're trying to do is as they make a call, if the voicemail picks up, they'd like to pick one of let's say 3-5 pre-recorded messages to be delivered after they hear the beep. All I've been able to find so far are solutions for ringless voicemail drops. That won't work for us as this is a personal relationship based business. Any use anything or know of anything that could be useful in accomplishing this?   So far the only suggestions from our Cisco partner would be a call re-direct to a voicemail box that disconnects after the greeting or a Trigger that points to a recording that disconnects afterward. Both won't offer the simplicity of management our users need as the recordings could change on a daily basis.  ... View more