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We're running CUCM 11.5 and have been looking for a method to remove devices from an Application User group and also add them back when needed. We have a CTI application that, given the current hybrid environment, requires us to remove the Jabber pro...
Configuration has been verified against a good setup and all CSS and settings have been verified. No idea why when the person answers the call that rings out to his cell but the caller is directed to the cell voicemail instead.
Hi All, I'm attempting to configure our install to have a default theme of dark mode as well as turn Location services and video call off. I'm able to add location and video enabled to the jabber-config.xml file but don't see anywhere I can change th...
Hi All, I'm wondering if someone can shed some light on how to script steps to have a caller opt to spell the last name of someone in our corporate directory in order to be routed to them directly. I'm assuming you would have to reference an xml docu...
Hi All,
Not quite sure how to accomplish this but I'm looking to insert logic in one of my scripts that will check how many callers are currently in queue. My goal would be to send callers after a certain amount to a separate set of instructions t...
Thank you for the reply Adam. This is helpful and I've seen this methodology on the DevNet site but pulling the current list would still require manual input to the populated list before sending back to the CM. However, if our goal is self-service I'...
As I looked through it I also didn't find it. I just find it hard to believe something can't be adjusted in an XML file somewhere in the install folder to set what them loads on startup.
Wendy, The previous replies have been pretty accurate. I'm including a screenshot of how we accomplish this that will touch on the explanation below. Add "Selected Resource" and under the "Queued" option take the call off hold and ad a "GetDigit" ste...
Thanks for the example script Graham. It does function in the way I'm looking for but there's still one issue I run into. What does it check against to find the users? Users I'm able to find when searching the Tools > User Management > User View sect...
