10-13-2017 09:14 AM - edited 03-17-2019 11:22 AM
Hello,
I've recently bought a 8861 for my home office. I currently have a VOIP connection with Gradwell which provides me with a SIP login and address for my extension. However my new phone requires an activation code or server name. I've tried inputting my VOIP user name and password but it doesn't work. I've tried accessing the phone via IP but no options to edit settings. I'm a bit stuck to get past this stage, I don't have call manager I'm just a one off small business trying to make this phone work! Any tips to get past this code?
Thanks
10-13-2017 09:23 AM
Unless you have the ability to make full VPN connection to your office from your home, you won't be able to register this phone without having Expressway with MRA setup.
The activation code that you're seeing is because when you connect your phone, it doesn't recognize from DHCP any OPTIONS 150 that should give him the IP address of your CUCM, therefore it goes to Un-provisioned mode and then straight to this window.
So there are two options in this window:
Can you elaborate more about this Gradwell VoIP connection?
10-13-2017 09:41 AM
Hi Slavik,
My office doesn't have CUCM or any large network solutions. We use Gradwell, they are a VOIP service for small businesses. I have a server address of sip.gradwell.net and a user name and password for my extension number. I can't get activation codes from a CUCM as I don't have access. Is there a way around this so I can login to my small business VOIP provider?
10-13-2017 10:13 AM
Problem here, is that you bought the wrong phone, you bought an enterprise phone for Cisco call control, and you needed to buy a 3PCC (3rd party call control) model
https://www.youtube.com/watch?v=MO8q4XFmEoI
You can go from 3PCC to enterprise, but not the other way around.
10-13-2017 10:15 AM
10-13-2017 10:23 AM
Haven't tried it since the 3PCC models were released, it *should* still be possible to try to get them registered to 3rd party if you can get a hold of all the files you need and adjust as necessary, but I'm not completely sure.
05-03-2024 09:03 AM
I have a 3pcc phone, but I'm getting the same screen where it is asking for an access code? I have att VOIP. Thank you in advance
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