Cisco 8961 - Immediate Divert not available when ringing

[Sebastien Maillard]

Dear all,

iDivert function is not working when my Cisco 8961 phone is ringing.

However, the function is in my softkey template for ringing state. I have only Answer button when ringing.

Do you already encounter this issue?

Regards

Sebastien

[ronpatel]

Hi

1-     Go to Device > Device Settings > Feature Control Policy > Hit Add
New.

 

2-     Name it and on the Feature Control Section select Divert (Alerting)
and Divert (Connected) and enable them > Hit save

 

3-     Go to Device > Device Settings > Common Phone Profile > Standard
Common Phone Profile > Select the Feature Control Policy that you created.

 

4-     Go to Device > Phone > Select the phone and make sure that phone has
the Common Phone Profile selected > reset the phone.

Regards

Ronak Patel

Please rate helpful posts

[Sebastien Maillard]

The button is displaying on the phone but when I press it, I have the message : the key is not active.

[ronpatel]

HI

What is the version of CUCM and Firmware in IP phone.

Also do you have VM assiciated to this ip phone user.

regards

Ronak Patel

[Sebastien Maillard]

CUCM is 8.0.3.20000-2 and phone firmware is 9.2.3.27.

What do you mean by VM?

Regards

Sebastien

[ronpatel]

HI

" Key is not active" error comes when —The voice-messaging profile of the user who pressed iDivert does not have a

voice-messaging pilot.

What value do you have in "Voice Mail Profile" of the line configuration. Also do you have voice mail setup for this ip phone.

Regards

Ronak patel

[Sebastien Maillard]

It works

Thank you

[ronpatel]

HI

Please rate helpful posts.

Regards

Ronak Patel