Cisco 9951 Model Phone line issue

[Murali shankar]

Is there a way to change this behaviour so that outgoing calls are always placed on line 1 by default? Setting the " Always Use Prime Line" to on doesn't help.

"The issue is the user is getting a call on her 4th line , after that she is disconnecting the call and placing the call , the call is going via line 4 instead of line 1 as it does in Cisco 79XX 8XXX series phones.

[Brandon Buffin]

What firmware are you running? There was a bug related to this issue. See the following link.

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCtb41806;jsessionid=DB59C0C3CD75F826BC44563951B086BB

Brandon

[Murali shankar]

Below is the information:-

Active Load ID :- sip9951.9-4-2SR2-2

In the link which you have shared it has a work around "Use the configurable button 'all calls'" what is that how can i configure that?

[Brandon Buffin]

You can add an all calls button to the phone button template assigned to this phone. See the following link.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/9971_9951_8961/10_0/english/adminguide/P567_BK_A27DADFD_00_adminguide-8961-9951-9971-10_0/P567_BK_A27DADFD_00_adminguide-8961-9951-9971-10_0_chapter_01101.html#CUIP_TP_P8BFF1C5_00

Brandon

[Murali shankar]

Thanks for the reply. Could you please correct me if am wrong.

Once i configure all calls button, all the incoming calls will ring on that phone . When Outbound call is placed it will go via primary line . Am i correct ?

[Brandon Buffin]

Correct.

[Murali shankar]

Sorry there was a something i have missed last time.

Once i configure all calls button, all the incoming calls will ring on the respective lines. When Outbound call is placed it will go via primary line . Am i correct ?

[Brandon Buffin]

That is correct.