Is there a way to change this behaviour so that outgoing calls are always placed on line 1 by default? Setting the " Always Use Prime Line" to on doesn't help.   "The issue is the user is getting a call on her 4th line , after that she is disconnecting the call and placing the call , the call is going via line 4 instead of line 1 as it does in Cisco 79XX 8XXX series phones. ... View more

Hi,   Here is the requirement. When an Inbound call comes to a particular DID (1234) . The Number should prompt for the access code , once the code is entered it should reach the DID(1234). How can i set-up this?    Call Manager 10.5 Unity - 8.5 ... View more

Hi,   Here is the requirement:-   Phone 1 ( Managing Director) --> Phone 2 ( Personal Assistant).   The Inbound calls to Managing Director will be attended by Personal Assistant . Then she will transfer the calls to Managing Director if the call is important. Otherwise she has to transfer the calls to Managing Director Voice Mail. How it can be done.   As of now we have provided a temporary solution by configuring 2nd line in managing Director Phone pointed to Managing Director Voice mail and the Personal Assistant will transfer the unnecessary calls to Managing Director 2nd line so the call will be reaching Managing Director Voice Mail.   Please help me to find the solution   CUCM Version:- 9.X Unity Version :- 8.X     ... View more

CAD goes not responding as soon as transferred call is attempted to conference.   Windows 7 version 32 & 64 bit. The agent is using the phone for transfer and conference and the CAD application goes not responding.   When we are restarting the subscriber it is working fine.   ... View more

 1. Logical Partitioning – Calls from IPLCC should not be terminated to a domestic PRI. Solution has to be DOT approved ?   2. Conference Bridge Features - Audio Conference 50 to 100 or more dedicated 6/8 party audio conference bridge. Ability for host to change passcode from the extension, Audio Conference 2 to 4 or more large audio conference supporting 10 to 16 or more participants. Ability to schedule meetings and share across organisation   3.     Connectivity to VC units like Life Size and Polycom --> Please advise how it can be acheived? 4. Equipment required to connect other office over IPSEC tunnel or P2P link or MPLS to create a centralised system     5. Call Recording. Ability to record calls on demand. Code dialling to start and stop recording. Same facility should support record audio conference.       ... View more

Hi, Cisco ATA 186 is showing rejected in "CUCM" . We dont have access to the Switch so kindly let me know the troubleshooting steps. ... View more