Cisco 9971 Divert Key

[Leo Salcie Tejeda]

Hi,

I'm running CUCM 9.1. When a call arrive Cisco 9971 is not displayed the Divert option to transfer the call to voicemail manually. I have read this option is only available using Softkey but how can I add this option if Softkey on Cisco 9971 can't be modfy? Am I losing something?

Table 7-4     Features and Corresponding Buttons and Softkeys 

# Feature Name	# Dedicated Feature Button	# Programmable Feature Button	# Softkey
#
# Divert	#	#	# X

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/9971_9951_8961/7_1_3/english/admin/guide/9971usr.html#wp1077141

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[Rob Huffman · Accepted solution]

Hi Leo,

I thought the access to this Softkey was controlled via the

Feature Control Policies Maybe you could check there.

Device > Device Settings > Feature Control Policy

.

Cheers!

Rob

"When it comes to luck you make your own  " 

- Springsteen

[Leo Salcie Tejeda]

Hi rob,

I didn't know that . Thanks a lot!

Regards

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