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Cisco 9971 Divert Key

Leo Salcie Tejeda
Rising star
Rising star

Hi,

I'm running CUCM 9.1. When a call arrive Cisco 9971 is not displayed the Divert option to transfer the call to voicemail manually. I have read this option is only available using Softkey but how can I add this option if Softkey on Cisco 9971 can't be modfy? Am I losing something?

Table 7-4     Features and Corresponding Buttons and Softkeys 

#

Feature Name

#

Dedicated Feature Button

#

Programmable Feature
Button

#

Softkey

#


#

Divert

###

X

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/9971_9951_8961/7_1_3/english/admin/guide/9971usr.html#wp1077141

      

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1 Accepted Solution

Accepted Solutions

Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend

Hi Leo,

I thought the access to this Softkey was controlled via the

Feature Control Policies Maybe you could check there.

Device > Device Settings > Feature Control Policy

.

Cheers!

Rob

"When it comes to luck you make your own  " 

- Springsteen

View solution in original post

2 Replies 2

Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend

Hi Leo,

I thought the access to this Softkey was controlled via the

Feature Control Policies Maybe you could check there.

Device > Device Settings > Feature Control Policy

.

Cheers!

Rob

"When it comes to luck you make your own  " 

- Springsteen

Hi rob,

I didn't know that . Thanks a lot!

Regards

Please remember to rate useful posts clicking on the stars below.
Favor calificar todos las respuestas útiles dando click en las estrellas de mas abajo.
___________________________________________
LinkedIn Profile: do.linkedin.com/in/leosalcie

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Please remember to rate useful posts clicking on the stars below.
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