Cisco 9971 IP Phone Strange dialing issues

[timmektrakarn]

I've seen it personally and have had customers report some odd issues with dialing a number straight on the keypad and then hitting the Dial Softkey and the call doesn't go through. But going off hook or speakerphone and dialing the same digit string works. On other phones dialing straight works. Using firmware 9-3-2-10

[Rob Huffman · Accepted solution]

Hi there,

It sounds like it could be this bug;

CSCua51894 - Performance of onhook dialing is 40-80% lower than previous release

Description

Symptom:
Performance of onhook dialing is 40-80% lower than previous 9.2(4) release.
Conditions:
None
Workaround:
None

Details

First Found in:                          (1)

9.3(2)

Status:

Fixed

Last Modified:

Sep 24,2012

Fixed in:

Release Pending

Product:

Cisco Unified IP Phones 9900 Series

Platform:

Dependent

Severity:

3 - moderate

Cheers!

Rob

"Far away from your trouble and worry
You belong somewhere you feel free" - Tom Petty

[timmektrakarn]

That looks like it could be it now for them to release the patch!

[Erick Bergquist]

When is the firmware with this fix due out?   Or is there a ES from TAC we can get?

[seaman0555]

Rob, any recommendation on a different version of code?

[Erick Bergquist]

We downgraded a few users to 9.3.1 who reported issues with the most.

Sent from Cisco Technical Support iPhone App

[mpbigelowfs]

The current Bug Toolkit shows CSCua51894 as "Performance of offhook dialing is 40-80% lower than previous release" versus "onhook" dialing which is the problem we are experiencing as well as (to all appearances) the problem described by the OP. Status is Fixed (Verified) with Release-Pending but information in the Bug description is non-existant so can't tell what has been fixed.

Any insight would be appreciated.