10-18-2010 08:26 AM - edited 03-16-2019 01:24 AM
I'm looking for a list of Cisco approved call recording vendors.
Joe
10-18-2010 08:36 AM
Hi Joe,
The Cisco Partner program has a number of tested solutions for Recording products. Here is the link;
http://forums.cisco.com/eforum/servlet/IPCApps?page=Voice_Endpoints
Hope this helps!
Rob
10-18-2010 09:03 AM
Rob,
Thanks for the info. Kind of a short list with only Nice & Witness listed on the voice endpoints
Joe
10-18-2010 09:18 AM
Hey Joe,
Those two are the only "partner" solutions but you can also look at
Verint and Telrex
http://www.telrex.com/call_recording.htm
Cheers!
Rob
10-18-2010 09:34 AM
We are having great luck with voice recording using Orecx.
10-18-2010 01:02 PM
Another product worth mentioning is Calabrio. They do endpoint recording and monitoring (compliance recording) along with Workforce Optimization if you run a non Cisco call center. If you do run a Cisco call center; Cisco has WFO products as well.
10-18-2010 01:31 PM
Hi,
I've heard about another company (Verba Technologies) that develops Call Recording software for UCM and CUCME.
Perhaps you want to explore this other option as well.
http://www.verba.com/cisco-call-recording-solutions
Hope it helps, please rate if it does.
Kind regards,
- Adrian.
10-18-2010 01:41 PM
Hi Joe,
Here are some recording vendors you can check:
*** Cisco Call Recording and Monitoring 3rd party solutions***
http://www.nice.com/products/multimedia/contact_centers.php
http://verint.com/contact_center/index.cfm
http://www.bluepumpkin.com/main.aspx?pid=156
http://www.cybertech-int.com/10377/1/home.html
http://www.voiceprintonline.com/record-voip-ip-phone-recording.asp
Regards,
Tere.
10-19-2010 07:17 AM
Hi Joe-
CTI Group also has a Cisco Certified and SIP approved call recording for Cisco environments. SmartRecord is the application. You can find downloads and information at www.ctigroup.com or you can contact me directly at 317 262 4549. Susan
02-12-2013 06:16 AM
Hi Joe,
VPI (Voice Print International) - a Cisco Solution Developer partner - also provides a reputable Cisco Compatible-tested and approved call recording software solution.
You can read more about the VPI CAPTURE Cisco call recording solution in the Cisco Developer Network Marketplace Solutions Catalog: https://marketplace.cisco.com/catalog/companies/932 and download product and technical datasheets here: http://www.VPI-corp.com/Cisco
Best regards,
Patrick
07-21-2016 07:14 AM
Hi Joe,
TeleFinity is offering a Free 6 months Certified Call Recording System for unlimited number of channels, have a look here:
http://tele-finity.com/Advertisement/Cisco-Call-Recording-6-Months-Free
10-26-2021 03:28 AM
Hi Joe,
Tollring’s iCall Suite call recording has just been certified via the Cisco IVT program.
Thanks,
Megan
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