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Cisco ATA 186 red diode does not light, the IVR does not work, the web access does not work

Gregory Kyiv
Level 1
Level 1

Hello!

Everything worked fine for me, until I made a mistake in the dial plan:
Instead of | 2_9 | I wrote ||2_9|, then I clicked on save.

 

Cisco hanging.

 

When I pick up the phone - the red diode does not light, when the button is clicked, the IVR does not work, the web access does not work. When I lift the tube, I hear clicks.

 

I removed the lid and examined the card, there are contacts with the signature Jamp1, Jamp2, Jamp3.

Please help to reset the non-volatile memory :(

4 Replies 4

PhonesRUs
Level 1
Level 1

Have you tried doing it off the network entirely?

 

How to factory reset Cisco ATA 186.

* Make sure the ATA is *NOT* plugged into the network.

* Power up the ATA

* Plug an analogue phone into voice port one.

* Lift the handset, and press the button on top of the ATA

* You will be greeted by the American female voice.

* Dial 322873738#*

IVR does not work, I do not hear anything, the red diode does not burn.

 

On the printed circuit board there are three positions: JP1, JP2, JP3.

What should I close to erase all memory?

People have tried shorting all three using paperclips to unlock this unit for Vonage users from prior years, but they had no luck, I don't know what the headers do and there is no docs, and sadly there isn't support for the unit anymore.

 

Very old firmware versions allow this command to default it - but it's likely beyond this point also, even IF you had a very old firmware with this security bug:


curl -d a http://ip-address-of-ata-186/dev

Sorry, I'm not sure otherwise and you might burn more time fixing it than replacing it if you're in a business at this point. :(

The ATA 186 does not even get an IP address (static).

Tell me, please, how correctly to close these contacts?