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Cisco ATA 190 can not dial extensions or meeting numbers . Connection will establish properly just no tone selections .

vp25233
Level 1
Level 1

‎09-20-2018 11:50 AM - edited ‎03-17-2019 01:30 PM

Cisco ATA 190 can not dial extensions or meeting numbers .

Connection will establish properly just no tone selections for menu options .

Any help on this will be much appreciated . We are running CUCM System version: 11.5.1.15900-18.

Thank you

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R0g22
Cisco Employee
Cisco Employee

‎09-20-2018 01:02 PM

Sounds like a DTMF mismatch happening somewhere on the call flow. Check the DTMF configurations and settings on CUCM trunks, if in use.

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vp25233
Level 1
Level 1
In response to R0g22

‎09-20-2018 02:02 PM

Uf uf I will need some help to see how to check that as I'm beginner in Voice field :)
Appreciate for helping
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