Cisco ATA 190 Manual Upgrade

[d.hodgson]

Hi all,

firstly thanks for reading this post.

I have a Cisco ATA 190 that can't register with CUCM. This is a new deployment and is the first time an ATA 190 will register with CUCM. I've added the software to CUCM, both the "cmterm-ata190-qed.1-2-1-004.k3.cop.sgn" and "cmterm-ata190.1-2-1-004.k3.cop.sgn". As all the TFTP server details and IP's are correct (as verified on the WebGUI) I have been advised I have to upgrade the firmware to 1.2.1 on the ATA. However in the WebGUI there is no option to upgrade the firmware. does anyone have any idea how to do this?

PS since adding the new software I haven't rebooted CUCM, do I need to do this?

thanks

Dave

[Gordon Ross]

*IF* your CUCM already had support for the ATA190 and all you're doing is updating the default firmware, there's no need to reboot CUCM. All you need to potentially do is restart the TFTP process.

What version of firmware does the ATA currently have? If it has a very early version, you may be hitting BugID CSCur55187 (ATA Generates wrong name for CUCM server) or BugID CSCur55187 (CDP not enabled by default)

GTG

[d.hodgson]

Hi Gordon,

I'm sure it never had support for the 190.

The current version of firmware is 1.1.2.

Rgds

Dave

[d.hodgson]

So if CUCM didn't have the ATA190 as a device do I have to reboot all CUCM Servers, both Publisher and all subscribers? What about TFTP servers?

[Gordon Ross]

If the ATA 190 device type isn't listed in CCMadmin...

...then you have to apply a device pack to add support for the device.

When you install a device pack to add support for a new device, you have to perform a cluster reboot* for the change to take effect.

GTG

*You can cheat, and "only" restart the CallManager, TFTP & Tomcat processes on each server.

[d.hodgson]

Hi Gordon,

the device is there. I've already added it into CUCM and it doesn't register.

Hence why I thought I needed to maybe manually upgrade the ATA to get it to work.

thanks

Dave

[Gordon Ross]

Maybe try Wiresharking the ATA to see if you can infer what's going wrong.

GTG

[d.hodgson]

Hi Gordon,

the capture has shown FCS errors when the .cnf.xml file is being downloaded from the TFTP server when requested from the ATA. Once the FCS errors are finished the ATA trys to download other files which I'm sure are there just as a backup if the first file isn't there....such as....

CTLSEPMAC.tlv

ATAMAC01.cnf.xml

XMLdefault.cnf.xml

I loaded a TFTP client and I can get ATAMAC.cnf.xml from the TFTP server, yet the ATA clearly can't. My PC and the ATA are connected to the same switch.

Wierd.

[d.hodgson]

there are no error's on the interfaces and the ATA is auto 100mb full duplex.

[d.hodgson]

so I managed to upgrade the ATA to 1.2.1 using a hack. 

It still doesn't register.

Here's the output from wireshark showing the registration issues. the Server IP is correct...

Here's the output from wireshark showing the FCS errors when it trys to download the file from TFTP server. The TFTP server's IP is correct...

[vijendra Saravanamuthu]

hey,

were you able to get it registered?  also wahts your cucm version?

I have the same problem on cucm 9.1.2.  i haven't done wireshark to find out for fcs error. but it just wont register.

thanks

vijay

[Sergio Cavataio]

Hi, can you explain me which firmware file  you used to upgrade the ATA?

I can't find a fw file in order to upgrade directly the ATA (not from cucm).

Regards