Cisco Auto Attendant CLI Issue

[Laura Fernando]

Hello guys,

I am the system admin and need some help, We have deployed Auto Attendant functionality on unity connection. with direct route rule, I could see when the call is routed from one number to another by inputs however I cannot see the actual CLI of external caller, how can we fix this.?

any method?

cheers..

Laura

[Chris Deren]

Under CallManager service parameter ensure "Display Original Calling Number on Transfer from Cisco Unity" parameter is set to TRUE.

[Laura Fernando]

Chris,

Thanks for reply, Well this option will impact all the other phones in the cluster as its cluster wide parameter to my understanding if I am not wrong.

Cheers,

Laura..

[Chris Deren]

Yes, it is, but in my opinion this is desired change system wide. What are your concerns?

[Laura Fernando]

Chris,

Is there any Video or Documents  simple docs from Cisco :) :) which can show case complete uses of all the options available in unity connection not all but at least few which are commonly used.

Creating a simple AA is easy by creating CTI route points and send it to SCH etc we can run the AA.

Sometimes there are advance/Complex AA which needs Direct/Forward route rules and so on and so forth I mean there are many advance features which are very complex to understand at least for me who is a system admin not voice expert :)

I heard of Cisco Live is there any Cisco Live videos for unity connection Features?

Best rgds,

Laura.

[Chris Deren]

Did you have a chance to read the UCXN Admin guide:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/administration/guide/b_cucsag.html

[Laura Fernando]

Hey Chris,

Thanks , This link looks simple & good to understand. Let me read it.  :) :)

Cheers,