Cisco CallManager IOS Configuration Question

[chunterjr]

Hello All,

I am new to VoIP side of Cisco configurations so the syntax is escaping me, but, what I would like to accomplish is...

>>

For incoming calls from outside the office, to main number xxx-xxx-6615, have the phone ring 3 times  to the main switchboard (6615, 3332, and 3330). After the third ring, please  forward the rings from the switchboard hunt-group to the following extensions to ring  at the same time - 3338, 3346 , and 3567. This way if  we have an incoming call and there is no one at the switchboard, it will ring to  these three ladies.

<<

This is a request I received from a user, but essentially they want the first Hun-group to ring 3 times, then after 3-rings/no answer, forward to the second Hunt-group.

Im stumped.... Thanks

[William Bell · Accepted solution]

Craig,

I am assuming this is a Communications Manager Express (CME) configuration.

You could try something like this: 

!

ephone-dn 1 dual

number 6615

call-forward noan 6999 timeout 12

no huntstop

hutnstop channel

!

ephone-dn 2 dual

number 6615

call-forward noan 6999 timeout 12

preference 2

no huntstop

hutnstop channel

!

ephone-dn 3 dual

number 6615

call-forward noan 6999 timeout 12

preference 3

no huntstop

hutnstop channel

!

ephone-dn 4 dual

number 3332

!

ephone-dn 5 dual

number 3330

!

<--- other ephone-dns not shown: 3338, 3346, 3567---->

!

voice hunt-group 1 parallel

pilot 6999

list 3338,3346,3567

timeout   <<---- add a timeout if you want

final   <<---- add a final destination, like vm, if you want

!

ephone 1

mac xxx

description receptionist1

button 1o1,2,3

!

ephone 2

mac xxx

description receptionist2

button 1o4,1,2,3

!

ephone 3

mac xxx

description receptionist3

button 1o5,1,2,3

!

So, what did we do. Since you listed one of the hunt group members with the same number as your main DID, I figured that an overlay approach would be best. If, on the other hand, your main DID was not one of the ephone-dns, then we could have simply cascaded hunt groups.

I used dual-channel with the associated huntstop configurations because I figured you may want phones to be able to initiate supplementary services like transfer.

We are using the overlay option to basically place multiple dn appearances on a single button.

We are call forward on no answer with a timeout of 12 seconds, which is roughly 3 ring cycles.

You wil want to test this out because behavior could be a little different than you are looking for. May need some fine tuning (for instance, you may want call waiting. In this case, use a "w" instead of an "o" when overlaying DNs).

HTH.

-Bill (http://ucguerrilla.com)

[Rob Huffman]

A great answer from the UCGUERRILLA himself Sweet one Bill! +5

Cheers!

Huff

PS: visit your new site at least once a week to keep an eye on your journey.

"May your heart always be joyful
May your song always be sung" - Bob Dylan

[William Bell]

Hey Rob,

Thanks for feedback and for visiting the site. I appreciate it. I am trying to keep the content flowing and (hopefully) somewhat useful.

-Bill (http://ucguerrilla.com)

[chunterjr]

Thanks Bill!

I will tailor this to my environment.

Pure Awesomeness!