10-04-2012 04:19 PM - edited 03-16-2019 01:31 PM
Hello All,
I am new to VoIP side of Cisco configurations so the syntax is escaping me, but, what I would like to accomplish is...
>>
For incoming calls from outside the office, to main number xxx-xxx-6615, have the phone ring 3 times to the main switchboard (6615, 3332, and 3330). After the third ring, please forward the rings from the switchboard hunt-group to the following extensions to ring at the same time - 3338, 3346 , and 3567. This way if we have an incoming call and there is no one at the switchboard, it will ring to these three ladies.
<<
This is a request I received from a user, but essentially they want the first Hun-group to ring 3 times, then after 3-rings/no answer, forward to the second Hunt-group.
Im stumped.... Thanks
Solved! Go to Solution.
10-04-2012 09:50 PM
Craig,
I am assuming this is a Communications Manager Express (CME) configuration.
You could try something like this:
!
ephone-dn 1 dual
number 6615
call-forward noan 6999 timeout 12
no huntstop
hutnstop channel
!
ephone-dn 2 dual
number 6615
call-forward noan 6999 timeout 12
preference 2
no huntstop
hutnstop channel
!
ephone-dn 3 dual
number 6615
call-forward noan 6999 timeout 12
preference 3
no huntstop
hutnstop channel
!
ephone-dn 4 dual
number 3332
!
ephone-dn 5 dual
number 3330
!
<--- other ephone-dns not shown: 3338, 3346, 3567---->
!
voice hunt-group 1 parallel
pilot 6999
list 3338,3346,3567
timeout <<---- add a timeout if you want
final
!
ephone 1
mac xxx
description receptionist1
button 1o1,2,3
!
ephone 2
mac xxx
description receptionist2
button 1o4,1,2,3
!
ephone 3
mac xxx
description receptionist3
button 1o5,1,2,3
!
So, what did we do. Since you listed one of the hunt group members with the same number as your main DID, I figured that an overlay approach would be best. If, on the other hand, your main DID was not one of the ephone-dns, then we could have simply cascaded hunt groups.
I used dual-channel with the associated huntstop configurations because I figured you may want phones to be able to initiate supplementary services like transfer.
We are using the overlay option to basically place multiple dn appearances on a single button.
We are call forward on no answer with a timeout of 12 seconds, which is roughly 3 ring cycles.
You wil want to test this out because behavior could be a little different than you are looking for. May need some fine tuning (for instance, you may want call waiting. In this case, use a "w" instead of an "o" when overlaying DNs).
HTH.
-Bill (http://ucguerrilla.com)
Please remember to rate helpful responses and identify
10-04-2012 09:50 PM
Craig,
I am assuming this is a Communications Manager Express (CME) configuration.
You could try something like this:
!
ephone-dn 1 dual
number 6615
call-forward noan 6999 timeout 12
no huntstop
hutnstop channel
!
ephone-dn 2 dual
number 6615
call-forward noan 6999 timeout 12
preference 2
no huntstop
hutnstop channel
!
ephone-dn 3 dual
number 6615
call-forward noan 6999 timeout 12
preference 3
no huntstop
hutnstop channel
!
ephone-dn 4 dual
number 3332
!
ephone-dn 5 dual
number 3330
!
<--- other ephone-dns not shown: 3338, 3346, 3567---->
!
voice hunt-group 1 parallel
pilot 6999
list 3338,3346,3567
timeout <<---- add a timeout if you want
final
!
ephone 1
mac xxx
description receptionist1
button 1o1,2,3
!
ephone 2
mac xxx
description receptionist2
button 1o4,1,2,3
!
ephone 3
mac xxx
description receptionist3
button 1o5,1,2,3
!
So, what did we do. Since you listed one of the hunt group members with the same number as your main DID, I figured that an overlay approach would be best. If, on the other hand, your main DID was not one of the ephone-dns, then we could have simply cascaded hunt groups.
I used dual-channel with the associated huntstop configurations because I figured you may want phones to be able to initiate supplementary services like transfer.
We are using the overlay option to basically place multiple dn appearances on a single button.
We are call forward on no answer with a timeout of 12 seconds, which is roughly 3 ring cycles.
You wil want to test this out because behavior could be a little different than you are looking for. May need some fine tuning (for instance, you may want call waiting. In this case, use a "w" instead of an "o" when overlaying DNs).
HTH.
-Bill (http://ucguerrilla.com)
Please remember to rate helpful responses and identify
10-05-2012 05:25 AM
A great answer from the UCGUERRILLA himself Sweet one Bill! +5
Cheers!
Huff
PS: visit your new site at least once a week to keep an eye on your journey.
"May your heart always be joyful
May your song always be sung" - Bob Dylan
10-05-2012 05:34 AM
Hey Rob,
Thanks for feedback and for visiting the site. I appreciate it. I am trying to keep the content flowing and (hopefully) somewhat useful.
-Bill (http://ucguerrilla.com)
Please remember to rate helpful responses and identify
10-05-2012 11:37 AM
Thanks Bill!
I will tailor this to my environment.
Pure Awesomeness!
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