Hi,
I have a Cisco Call Manager Publisher 6.x version. I am facing problem with the CDR Report generation.
when i try to generate a CDR Report am getting the CDR report as blank. Data is not available for the date range selected.
Below are the observation on the CCM Server
1. CDR Enable Flag was set to " True "
2. Uncheck the Disable Loader check box in
System > Scheduler > CDR Load Option
3. Check the Continuous Loading 24/7 check box and click the update button.
Restarted the below services.
Cisco CDR Agent
Cisco Database Layer Monitor
Cisco CDR Repository Manager
Cisco CAR Scheduler
Cisco SOAP - CDRonDemand Service
Cisco CAR Web Service
Even after the above service restart I am not able to generate CDR report as it shows blank report.
One observation was when i check the
file list activelog /cm/cdr_repository/preserve folder i am seeing the files for the respective dates under this folder but
when i checked the " file list activelog /cm/cdr_repository/processed folder i am not seeing any files under this folder as it shows zero files
that means the files have not been processed yet.
How do i make sure that file should be processed.
Is this a problem call manager or CAR schedular service.
I tried restarting CAR schedular multiple times but i am not seeing any files under processed folder.
Please help me in solving this problem
Thanks & Regds,
Lalit