Cisco CDR for billing server -- DAT file not transfer to billing server

[mohsinm795]

Hi Experts,

I am facing issue with CDR record not present to billing server. It was working fine and stop suddenly. It can be seen that .dat file was coming to ftp server on 10.30.3.10 till end of the November in the collector folder of the ftp server.

I am using ACCUDIAL billing server. In manager i can see there is alarm (attached) that extension number exceeding.

There is license limit upto 600 user.

All CM and FTP service is running.

In my perception billing server not allowing the user more than 600 to monitor which is mentioned in alarm. How to reduce, its a question.

Please find attached information and suggest what i am missing.

Regards,

[Manish Gogna]

You need to check this with the ACCUDIAL support. On CUCM the CDR's are enabled on a server level so you will either enable it for all endpoints registered to that server or disable for all which is not a good idea, you may look for some other third party cdr tools as well.

HTH

Manish

[mohsinm795]

Hi Manish,

At least cdr should come to FTP server. CDR is not appearing in FTP server since Dec 1, 2016. It was working good before and number of users in CM are still same. 

I am not sure about the alarm in Accudial but the cdr should be populated in FTP server as .dat file

[Manish Gogna]

In that case you need to verify on cucm if the CDRs are being generated and if yes then troubleshoot as per the following doc

https://supportforums.cisco.com/document/55821/troubleshooting-cdr#Troubleshoot:_CDR_Files_not_being_transfered_to_billing_server

HTH

Manish

[mohsinm795]

Hi,

I captured some logs (attached), may it give some valuable information to get this cdr file transfer to ftp server start working.