03-23-2011 10:52 PM - edited 03-16-2019 04:07 AM
I am running CUCM 7.1. Call reporting includes the basic stats such as who called who when, how long the call lasted etc. However troubleshooting information such as jitter, latency, packets sent/received is all reported as "null". How to get this important information into my CDR/CMR? Thank you.
Solved! Go to Solution.
03-24-2011 12:19 AM
Hello,
you must enable some parameter's to see the call metrics:
1. Enable the call diagnostics under CCMAdministration >> Service Parameter >> Call Manager Service go to Clusterwider Parameters and set "Call Diagnostics Enabled" to "Enable Only When CDR Enabled Flag is True"
2. Go to Navigation and go to Cisco Unified Serviceability >> Tools >> CDR Analysis and Reporting
3. Go to System >> Scheduler >> CDR Load
4. Uncheck "Load CDR only"
Kind regards,
Marcel Ammann
P.S.: Please rate helpful post's
03-24-2011 12:19 AM
Hello,
you must enable some parameter's to see the call metrics:
1. Enable the call diagnostics under CCMAdministration >> Service Parameter >> Call Manager Service go to Clusterwider Parameters and set "Call Diagnostics Enabled" to "Enable Only When CDR Enabled Flag is True"
2. Go to Navigation and go to Cisco Unified Serviceability >> Tools >> CDR Analysis and Reporting
3. Go to System >> Scheduler >> CDR Load
4. Uncheck "Load CDR only"
Kind regards,
Marcel Ammann
P.S.: Please rate helpful post's
03-24-2011 09:47 AM
So "Enable Only When CDR Enabled Flag is True" was already the selected option. But Load CDR Only was indeed checked. I unchecked that and it said it would restart and take some number of minutes before things would take effect. I made a call about 10 minutes later but still seeing Null values.
03-24-2011 09:55 AM
Now much better - thank you! Do you know what the QoS values here "A" and "G" mean?
Parameter | Origination | Destination |
MediaTransportAdd_Ip | 10.10.34.50 | 10.10.65.44 |
PayLoadCapability | 15 | 15 |
MediaCap_g723BitRate | 0 | 0 |
Packets Sent | 7298 | 7297 |
Octets Sent | 233536 | 233504 |
Packets Received | 7288 | 7295 |
Octets Received | 233216 | 233440 |
Packets Lost | 0 | 0 |
Jitter | 67 | 0 |
Latency | 0 | 0 |
QoS | A | G |
03-24-2011 10:24 AM
I see - A=Acceptable, G=Good, F=Fair etc.
03-24-2011 09:59 AM
..and now all my summary reports on QoS are working too. Can I buy you a beer?? Thanks!
03-25-2011 11:20 PM
Hi,
i see you answered your questions by yourself
When would it be convenient for us to meet?
Cheers!
Marcel
02-02-2015 01:37 AM
Hi, everybody
I have the same problem as the author of the topic. I have applied all the recommendations given:
- service param - Enabled only when CDR Enabled Flag is True
- unchecked the "CDR Load Only
"
- All phones have Owner User ID
But QoS is not displayed for the all calls. For example today:
Could you suggest any other options to do?
Thank You!
06-27-2015 06:22 AM
Hello Andrew,
Is it working now?
Regards,
MSK.
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