Cisco CME, Outside caller hears no rings BACD answers the call without no rings

[systemaxtech]

Hope someone can help me out, I have a UC520 all is working fine just what to get this problem fixed if I can.

When an outside call rings in the UC520 answers the call straight away, I would like it to ring two to three times before the BACD answers the call. what's happening at the moment is the caller dials the number and hears the BACD welcome message straight away with out hearing any rings what so ever.

hope someone can help

thanks,

[Ayodeji Okanlawon]

This is normal. Most IVR system do not provide any ring back. ring back is provided when an endpoint is ringing or when the device that the call is sent to is ringing. Since an IVR system doesn't ring bust plays an announcement immediately, you cant get a ring back. Even PSTN calls to IVR based system like cisco TAC don't provide any ring back.