Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
The Teleco provider is sending me 5 digits on the 0/0/1 and 0/1/0 interfaces. I have other isdn circuits that are sending only 4 digits, I have created a voice translation-rule as follows:rule 1 /^.*\(....\)/ /\1/ This rule strips the first digit of...
Hi, We trying to calculate the time an agent takes to handle a call in two parts - 1. the time taken to talk to a client and solve his/her problem. 2. the time he kept a person on hold and/or he made another outbound call to consult someone about the...
Hi All, I am not sure is it possible to write a command list that works every Sunday to reset any ISDN PRI interface?İf it is possible please share with me. Thanks.
Dear experts, I am struggling with changing 7945 display logo. How can I upload to call manager 8.6 and later on successfully applied to the phone?Thank You,
Can anybody tell me how I can monitor the channels on a PRI that is connected to my router? I have looked at RTMT.any it did not really help me. I have heard through the grapevine that SolarWinds if a great monitoring tool and I have looked at that b...
Does anyone have a recommendation for a third party tool to help analyze CDR data? I've looked at the big products for "call accounting" and "billing", but I'm looking for a slightly different need. I need a tool that helps document (ideally graphic...
Hi,One of my cisco 6921 IP Phone is not showing alerts for call history.The call history is there but its not displaying the alerts normally.What could be the issue with this phone.Other phones of the same model are normal.Regards,
Hi guys,We are installing IP Phone in a new customer and CUCM 10.5.The services is OK, but we are having problem with phones by meeting room.When users use speaker into of meeting rooms, the callers hear bad sound, like a echo.We test with ip phones ...
Hi all,I have a financial customer who has requested SIP TLS for all gateway signalling. For failover I have a couple of gateways with a single PRI in each. Is there a neat way to take the SIP trunk out of service if the PRI goes down in the primary ...
Hi everyone,I pulled the RTMT report from CUCM 7.x , the "Call Activity for the Cluster" report here says Calls Attempted, Calls Completed, does that count bidirectionally or just outgoing calls? Do they count calls made internally from extension t...
I know this question has been asked before on CSC but have yet to find a valid answer or any information post CUCM 7.X. We are running CUCM 8.6 and I would like to know the best way to search for devices by their IP address. I know its not easily s...
HIi'm running CUCM 10.5i would to have call history of a directory number (all calls made) and export themis it possible ?? if ok can you help me to do thatregards
Hello everyone,I have a customer who plans to upgrade CUCM from 8 to 10. The old cluster is pretty chaotic and the dial-plan is very bad. So the upgrade will be like new deployment because I have to change all partitions and CCSs, route patterns etc....
Is there a report or a way to determine how many days an IP phone has been idle?
I'm looking for a method or some type of XML configuration that will enable the Cisco IP Telephones to automatically display multiple images while the telephone is not in use…. Something like the screen saver on a personal computer or Kiosk.I’ve seen...
