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Cisco CME refused incoming call

faruk.zaimovic
Level 1
Level 1

Hello, 

I want to test SIP trunk on my Cisco CME. I make call from local phone to out, but i can not make call from outside to my local. 

i run debug, and i found .

%CALL_CONTROL-6-CALL_LOOP: The incoming call has a global identifier already present in the list of currently handled calls. It is being refused.

 

Allow-Events: telephone-event

Warning: 399 10.10.38.18 "Transcoder Not Configured"

 

i attached all debug.

Does anybody have same problem, and please help me.

30 Replies 30

Hello Carlo,

I tried it, and i got . The device will not accept that command, i found that i have to restart device to clear active call. is it mandaroty command for work.

SS_MO_RO_IPTEL(conf-serv-sip)#bind control source-interface gigabitEthernet 0/0/2
There are active sip calls
The bind command change will not take effect

 

As CME also needs the SIP service I would recommend to put the bind statements for the ITSP service in either a tenant or on the dial peers facing the service provider instead of setting it in global configuration.



Response Signature


Hi Faruk,

yes if there is active calls you need to wait.

Also add this

Voice service voip

mode border-element 

 

After that command you need to restart the router.

 

Thanks 

 

Regards 

 

Carlo

Please rate all helpful posts "The more you help the more you learn"

faruk.zaimovic
Level 1
Level 1

Hello Roger and Carlo,

Thank you very much for help. 
@Roger Kallberg  I will add your configuration and try, but Router is on remote site becasuse reload I have to be on site and try. When i try it will notify you. I just want to ask please, also i have fax  should i make other dial peers for fax and what additional conf i have to add.  @Roger Kallberg missunderstan you sorry, when i apply command that you write you want to run debug command (debug ccsip message and debug voip ccapi inout,)  in one log file?

Yes one file for the output from the debugs please.

Why do you need to be on the site to restart? Just do a restart command in the cli.



Response Signature


For the fax part of your question, let's focus on one thing at a time. When you get your current issue resolved we can deal with the next thing. No point in discussing other things at this point.



Response Signature


faruk.zaimovic
Level 1
Level 1

Hello Roger,

Thank you very much for help. i add conf that you send me and reload device.

I can not make call from outside( on my mobile phone i can not hear anything just silence). Debug is attached in one file (debug voip ccapi inout  and debug ccsip message). I hope that i sent correctly.

Conf which i add is:

voice service voip
ip address trusted list
ipv4 0.0.0.0 0.0.0.0
address-hiding
mode border-element
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
no supplementary-service sip refer
fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
sip
bind control source-interface GigabitEthernet0/0/0
bind media source-interface GigabitEthernet0/0/0
registrar server
no call service stop

voice class uri PSTN sip
host ipv4:10.10.38.5
voice class codec 10
codec preference 1 g711alaw
codec preference 2 g711ulaw
codec preference 3 g722-64
codec preference 4 g729r8

voice translation-rule 100
rule 1 /^678$/ /+38736325353/

voice translation-rule 200
rule 1 /^\+38736325353$/ /678/
voice translation-profile Dolazni-HT
translate called 200
voice translation-profile Odlazni-HT
translate calling 100

 

dial-peer voice 200 voip
corlist outgoing Test
translation-profile outgoing Odlazni-HT
destination-pattern 0T
session protocol sipv2
session target ipv4:10.10.38.5
voice-class codec 10
voice-class sip bind control source-interface GigabitEthernet0/0/2
voice-class sip bind media source-interface GigabitEthernet0/0/2
dtmf-relay rtp-nte sip-notify
no vad
dial-peer voice 201 voip
translation-profile incoming Dolazni-HT
session protocol sipv2
incoming uri via PSTN
voice-class codec 10
voice-class sip bind control source-interface GigabitEthernet0/0/2
voice-class sip bind media source-interface GigabitEthernet0/0/2
dtmf-relay rtp-nte sip-notify
no vad

 i have problem to upload plain text here.

farukzaimovic_0-1705333325409.png

 

Absolute sure that I did not suggest you to add this.

ip address trusted list
ipv4 0.0.0.0 0.0.0.0
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323

Please correct and then get back with the debug in a text file. I don't know why you can't upload a plain text file, that normally works. What text editor do you use, suggest that you use Notepad++ and save it as plain text file.



Response Signature


I dont know, i used notepad++, and i got same mistake

I edite voice service voip

voice service voip
ip address trusted list
ipv4 10.10.38.5  
address-hiding
mode border-element
no supplementary-service sip refer
fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
sip
bind control source-interface GigabitEthernet0/0/0
bind media source-interface GigabitEthernet0/0/0
registrar server
no call service stop

I see you have removed all your allow connection lines. That will break the CME service for all calls, ie from an internal extension to another internal extension and from/to an internal extension to/from any external number. You need to have "allow-connections sip to sip", otherwise no calls will work.



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faruk.zaimovic
Level 1
Level 1

 3

faruk.zaimovic
Level 1
Level 1

Hello, 

When i addedd configuration as gave me Roger in log now i get message.

Jan 16 06:25:05.896: %VOIPAAA-5-VOIP_CALL_HISTORY: CallLegType 2, ConnectionId FFFFFFFFD2C3DAF7FFFFFFFFB36E11EEFFFFFFFFAE4AD6ABFFFFFFFF979E188F, SetupTime 07:25:05.896 CET Tue Jan 16 2024, PeerAddress 062939522, PeerSubAddress , DisconnectCause 3 , DisconnectText no route to destination (3), ConnectTime 07:25:05.896 CET Tue Jan 16 2024, DisconnectTime 07:25:05.896 CET Tue Jan 16 2024, CallOrigin 2, ChargedUnits 0, InfoType 2, TransmitPackets 0, TransmitBytes 0, ReceivePackets 0, ReceiveBytes 0
Jan 16 06:25:05.896: %VOIPAAA-5-VOIP_FEAT_HISTORY: FEAT_VSA=fn:TWC,ft:01/16/2024 07:25:05.891,cgn:062939522,cdn:+38736325353,frs:1,fid:7,fcid:D2C3DAF7B36E11EEAE4AD6AB979E188F,legID:2C82,bguid:D2C3DAF

SS_MO_RO_IPTEL#show call history voice
Telephony call-legs: 7
SIP call-legs: 12
H323 call-legs: 0
Call agent controlled call-legs: 0
Total call-legs: 19


GENERIC:
SetupTime=134170 ms (21:25:25.251 CET Mon Jan 15 2024)
Index=1
PeerAddress=062939522
PeerSubAddress=
PeerId=201
PeerIfIndex=72
LogicalIfIndex=0
DisconnectCause=3
DisconnectText=no route to destination (3)
ConnectTime=0 ms (0)
DisconnectTime=134190 ms (21:25:25.271 CET Mon Jan 15 2024)
CallDuration=00:00:00 sec
CallOrigin=2
ReleaseSource=7
InternalErrorCode=1.1.47.11.23.0
ChargedUnits=0
InfoType=speech
TransmitPackets=0
TransmitBytes=0
ReceivePackets=0
ReceiveBytes=0
VOIP:
ConnectionId[0xC9DEEAC 0xFFFFFFFFB31B11EE 0xFFFFFFFF81DBD6AB 0xFFFFFFFF979E188F]
IncomingConnectionId[0xC9DEEAC 0xFFFFFFFFB31B11EE 0xFFFFFFFF81DBD6AB 0xFFFFFFFF979E188F]
CallID=264
SessionIDLocaluuid=4197cecdf73b509a8d7427c5855a1034
SessionIDRemoteuuid=f6ee50e4a5d451fd96ed11be439cb41e
CallReferenceId=0
CallServiceType=Unknown
RTP Loopback Call=FALSE
RemoteIPAddress=10.10.38.5
RemoteUDPPort=42874
RemoteSignallingIPAddress=10.10.38.5
RemoteSignallingPort=5060
RemoteMediaIPAddress=10.10.38.5
RemoteMediaPort=42874
SRTP = off
TextRelay = off
Fallback Icpif=0
Fallback Loss=0
Fallback Delay=0
RoundTripDelay=0 ms
SelectedQoS=best-effort
tx_DtmfRelay=rtp-nte
FastConnect=FALSE

AnnexE=FALSE

 

and show call history 

DisconnectText=no route to destination (3)

Does anybody have idea ?


Thank you very much.

 

Please share the running configuration as it looks now after the updates you made and also the IP address of the phone device that is receiving the call, plus the output from a show ip route in the router.



Response Signature


Hello Roger,

it is working corectly now.  I have to add allow-connections below , without  that commands my local didnt work and call from outside. I managed to make call from my mobile phone to local phone and it works.

allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip

 

voice service voip
ip address trusted list
ipv4 10.10.38.5
address-hiding
mode border-element
media disable-detailed-stats
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
no supplementary-service sip refer
fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
sip
bind control source-interface GigabitEthernet0/0/0
bind media source-interface GigabitEthernet0/0/0
registrar server
no call service stop

 

thank you very much for your help