02-20-2024 08:58 PM
Hello Community,
I am trying to confirm if the Cisco cp-8821 phone is compatible for hunt group feature. Checked the product features, admin guidelines and no confirmation.
Any cisco referenced documents would be appreciated.
Thanks
02-20-2024 10:10 PM
Hunt groups inherently do not require specific compatibility considerations. Essentially, they serve as a mechanism for directing incoming calls to designated phones when the pilot number is dialed.
02-20-2024 11:21 PM - edited 02-21-2024 02:35 AM
Or more specifically it actually direct calls to a directory number, that is then assigned to a device. Which device model this is not related to the function of the hunt pilot functionality. The outlier of this is when Mobile Connect functionality is in play as that has some specific characteristics that needs to be considered.
02-22-2024 09:46 AM
As long as reception of incoming call is concerned, all phone should be supported.
Do you need HLog softkey or other features?
Please refer below link for huntgroup configuration.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/11_5_1/featureConfig/CUCM_BK_C7DC69D3_00_cucm-feature-configuration-guide_115/CUCM_BK_C7DC69D3_00_cucm-feature-configuration-guide_115_chapter_0100001.html
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide