Cisco CP-8841-3PCC-K9 phone help

[Midmania]

Please help.

I have a Cisco CP-8841-3PCC-K9 Phone Help which I have factory reset, but this still seems to be provisioning to a service.

I am trying to get to the Admin portal but there appears to be a password set through the provisioning service. I do not have the password for the admin portal.

How can completely reset the phone to remove the provisioning services?

Cheers in advance

[Geovani]

Hi there. 

If you factory reset the phone you should be able to get into its web ui. If this phone belonged to a previous company, its possible that phone has been configured for auto provisioning on cisco CDA/EDOS. 

[Midmania]

Thanks for your reply.

Is there a way to reset to a complete factory phone so that auto provisioning services are removed?

Thanks in advance,

[Geovani]

Open a TAC case or try and open a case with the CDA team here https://mycase.cloudapps.cisco.com/swl?PNP