01-14-2020 03:58 AM
Hi all,
My CP8851-3PCC phone can't register as asterisk extesion, after submitting changes phone reboots and begins key blinking. I try to reset it to factory defaults, but after reset on first time boot phone requires activation code.
There was installtd 11-0-0MPP-7 firmware. I upgrade it to 11-2-3, and then 11-3-1, but without any luck.Another phone (same model) works good with this Asterisk server.
When I check status with identical configuration, I find only 1 difference -
Client certificate: Not Installed
Please, help how can I resolve the issue.
Thanks in advance.
01-14-2020 06:48 AM
Hi,
Can you try below hard factory reset procedure:
Step 1 |
Remove power from the phone in one of these ways:
|
||
Step 2 |
Wait 5 seconds. |
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Step 3 |
Press and hold # and plug the phone back in. |
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Step 4 |
When the Headset and Speaker buttons are lit, release # and enter the following key sequence: 123456789*0# The light for the Headset button turns off after you press the 1 key. After you enter the key sequence, the Mute button lights.
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01-14-2020 06:59 AM
Tried.
No any luck, same issue.
01-15-2020 06:11 AM
Hi,
What it the Hardware Version of the phones you have?
Info --> Status --> Product Information.
So you have two 8851, one of them does not have the certificate installed? Is that correct?
Please share the hardware version for both.
Thanks
01-15-2020 06:19 AM
Both hardware versions are V01.
But client certificate installed int only one of them.
Also, activation code requires phoe, which does not have client certificate.
01-15-2020 06:25 AM
So the phone which have the lights flashing is the one with no certificate installed?
01-15-2020 09:42 AM
Yes,
They are same.
01-16-2020 01:40 AM
Hi
I also have a 8851 here which I've been running tests on and it looks like you might have a phone a corrupted Manufacturer Installed Certificate (MIC).
If that happens, the phone will display the certificate status as "Not Installed".
If you look at the logs you will see something similar to:
1002 ERR Nov 13 02:13:36.532705 (545:545) SECUREAPP-Initialize MIC :Invalid data length
1003 ERR Nov 13 02:13:36.532796 (545:545) SECUREAPP-[MIC loading]Failed to initialize MIC data struct
1004 ERR Nov 13 02:13:36.532863 (545:545) SECUREAPP-[Certificate Initialization] Failed to load MIC - error -1
1097 NOT Nov 13 02:13:36.805102 (545:545) SECUREAPP-RES_INIT_MODE_UNKNOWN: Initializing to sec mode UNKNOWN (default)
1098 ERR Nov 13 02:13:36.805195 (545:545) SECUREAPP-[CertificateX509] Invalid MIC 0
1099 NOT Nov 13 02:13:36.805221 (545:545) SECUREAPP-MIC_DBG: No MIC in secure storage !!
1100 ERR Nov 13 02:13:36.805242 (545:545) SECUREAPP-MFG_ERR: MIC does not match MFG data !! - Removing MIC from Resources ...
1101 NOT Nov 13 02:13:36.810812 (545:545) SECUREAPP-SEC_CAPF_INIT: CAPF initialized
1102 NOT Nov 13 02:13:36.812664 (545:545) SECUREAPP-MAIN_START_SRV: Starting service...
0146 WRN Nov 13 02:13:56.497265 (883:883) voice-Did not retrieve MIC certificate from API
0147 WRN Nov 13 02:13:56.497328 (883:883) voice-SSL_Init_Task continuing SSL initialization with no MIC
My advise would be to contact your Cisco rep or TAC to get this phone looked at. Maybe replaced.
Thanks
01-16-2020 03:16 AM - edited 01-16-2020 03:17 AM
Many thanks for information.
I've found the same errors in my phone.
I will try to contatc support and talk about RMA.
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