cisco desktop agent logon ;

[FujifilmFCB]

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Cisco Agent Desktop
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The combination of user ID, password, and extension is invalid.

can anyone help me out here...

this user was renamed in the AD imported as every night happens , then stopped working in  uccx no more logon in cda

all the reply is very welcome

BR

[Manish Gogna]

Hi,

You may try the suggestions in the following post

https://supportforums.cisco.com/discussion/12391471/uccx-106-unable-login-agent

Manish

[FujifilmFCB]

https://supportforums.cisco.com/discussion/12391471/uccx-106-unable-login-agent

Manish

error 404 page has been removed

[Manish Gogna · Accepted solution]

Its working for me

https://supportforums.cisco.com/discussion/12391471/uccx-106-unable-login-agent

Anyways, a few things listed in the post that u can check / try

Finesse supports alphanumeric IDs and the special characters: hyphen (-), period (.), and underscore (_) in the user ID. No other special characters are supported. These characters should not be present at the beginning
or end of a ID.

Login to  cisco Desktop Administrator page > service configuration > synchronize directory service click synchronize if it is successful, try to login with the agent again.

Re-sync of CM Telephony User(s) (Subsystems/Cisco Unified CM Telephony/Data Synchronization)

HTH

Manish

[Chris Deren]

In addition the login is case sensitive, so if your username defined in AD has uppercase/lowercase combination, make sure you enter it that way.